SYS-CON MEDIA Authors: Pat Romanski, Elizabeth White, Yeshim Deniz, Nikita Ivanov, Sean Houghton

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LiveVox Presents Part II of A “Fireside Chat” With CFPB Examination Consultant, Joe Adams (Webinar)

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will host Part II of the popular webinar “’Fireside Chat’ With CFPB Examination Consultant, Joe Adams” which took place in May 2014. Partnering once again with Joe Adams of The Hampton Pryor Group, LiveVox will provide contact center executives with an opportunity to get answers to their specific questions from a CFPB compliance consultant and catch up on the latest developments. The Hampton Pryor Group offers advisory and consultant services to improve operations while containing risk and reducing bottom line losses.

The no-cost webinar takes place Thursday, June 12th at 3:30pm EDT/12:30pm PDT. To register, click here.

“We are extremely grateful to Joe Adams for enabling us to offer this exclusive session to our clients and other members of the contact center industry for a second time,” says LiveVox CMO, John McNamara. “From the large number of attendees and question submissions it is clear that the industry is still seeking to understand and manage compliance risk. In Part II, Adams will focus primarily on answering attendee-submitted questions. The opportunity to get insight and answers to specific questions from Joe is something that we are very excited to make available again to the contact center community.”

Joe Adams, Executive Vice President at Hampton Pryor Group, has over 30 years’ experience in the credit and account receivables management industry and is a frequent speaker at various industry events, both domestic and international. Adams held several executive positions as Chief Operating Officer at Collins Financial Services, President of Paragon Way Collections and Senior Vice President of Operations at Asset Management Outsourcing (AMO). On the creditor side, Joe was Senior Vice President/ CFNA Recovery at Citigroup, First Vice President of Recovery Vendor Relations at First USA/ Bank One, and Senior Director of Risk Management for Paymentech Merchant Services.

What:

Exclusive Access: “Fireside Chat” With a CFPB Examination Consultant – Part II
Contact center leaders are granted access to submit questions about the CFPB examination to well-known compliance consultant, Joe Adams, of the Hampton Pryor Group. In addition, Adams will cover the latest in compliance changes.

To Register: Click here

Who:

  • Joe Adams – Executive Vice President, Hampton Pryor Group, Inc.
  • John McNamara – Chief Marketing Officer, LiveVox, Inc. (Moderator)

When: 3:30pm EDT/12:30pm PDT, Thursday, June 12th

“LiveVox’s success has been driven by its ability to help clients succeed in a rapidly changing business environment. Compliance is a great example,” adds McNamara. “From TCPA-focused cell phone dialing, account penetration settings and 100% call recording, LiveVox works closely with leaders like Joe Adams to understand the problems our clients face and collaborate on how to best solve for them. They need practical, quickly deployable, flexible and cost effective answers to these challenges.”

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit http://www.livevox.com.

About The Hampton Pryor Group, Inc.

Located in Irving, Texas, The Hampton Pryor Group, Inc. offers advisory and consultant services to the accounts receivables management (ARM) community. Consisting of two divisions, Hampton Pryor Consulting and HP Portfolio Management Services, our company partners with yours to improve your collections and recovery operations while containing risk and reducing bottom line losses. This is accomplished using a suite of strategic and tactical offerings which address the key components of collections and recovery management. With over 75 years of senior, executive and "C" level management experience across the full spectrum of ARM verticals, our consultants have a proven track record or creating, training and managing high performing accounts receivables teams. Let The Hampton Pryor Group team of recognized industry professionals make 'Your bottom line is our top priority'™.

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