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arvato Positioned as a Leader in the Magic Quadrant for Finance and Accounting BPO

Global business process outsourcing partner, arvato, has been positioned by Gartner, Inc. as a Leader in the report ‘Magic Quadrant for Finance and Accounting BPO’.1

Rainer Majcen, CEO for Global F&A at arvato, believes the positioning as a Leader reflects the strength and continued global growth of arvato’s F&A BPO services. arvato combines significant scale with a collaborative and agile approach to partnership for international clients including Microsoft, Google and Vodafone, as well as local and central government organisations.

The report evaluates vendor capabilities in the comprehensive F&A business process outsourcing market among 20 different providers. It offers deep analysis of the competitive positioning for comprehensive F&A BPO services by recognizing the relative placing of the main players in the market according to a variety of criteria, and by offering detailed strengths and cautions for each of the included vendors.

Gartner positioned arvato in the Leaders quadrant based on the evaluation criteria of ability to execute and completeness of vision. As described in the report, “Leaders are performing well today, both with a clear vision of market direction and by actively building competencies to sustain their Leaders position in the market. The comprehensive F&A BPO players in this quadrant generally share superior market understanding, and they have a global client base, an extensive network of well-distributed and highly populated global delivery centers catering for multiple languages, a good balance of transactional and high-end F&A BPO delivery, and innovative well-communicated and marketed sales offerings. They have a superior understanding of client needs and of current market conditions, and they are actively building competencies to sustain their leadership position in the F&A BPO market across multiple regions.”

Rainer commented: “We believe arvato’s placement as a Leader reflects our ability to deliver complex, global F&A BPO programmes across multiple languages and locations. We feel it also acknowledges our visionary approach to client-centricity where we integrate services through the BPO value chain to help our clients transform their operations and deliver real business value.”

arvato is a trusted global business outsourcing partner with more than 50 years of experience in BPO. In addition to CRM and SCM solutions, F&A BPO is one of the fastest growing business areas for arvato. With more than $800m of F&A BPO revenues, arvato has over 7,000 F&A BPO delivery staff and currently provides F&A services from 47 delivery locations in Ireland, Spain, Germany, Peru, UK, Philippines, Singapore, Argentina and the USA.

For access to the full report, please visit:

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About the Magic Quadrant

1 Gartner, Inc. ‘Magic Quadrant for Finance and Accounting BPO’ by Cathy Tornbohm, May 28, 2014 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About arvato

arvato AG is a leading international services provider that makes its living by and with digital technology. More than 66,000 employees design and deliver innovative, integrated solutions for business customers from around the world, covering various business processes across integrated service chains. These include Digital Marketing, Financial Services, CRM, SCM and IT Services, as well as all services related to the creation and distribution of printed materials and digital storage media. Arvato AG is a wholly owned subsidiary of the Bertelsmann group.

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