|By Business Wire||
|June 3, 2014 09:15 AM EDT||
Bonitasoft, the fastest-growing provider of business process management (BPM) solutions, today announced that Rightmove Group Ltd, the UK’s largest property portal, will use Bonita BPM to streamline its internal customer-facing processes and drive improvements in customer service.
Rightmove plans to implement Bonita BPM in stages, starting with a project to improve the complaint handling process. Later in 2014, the company aims to improve other administrative processes and overhaul its sales and delivery processes as part of an initiative to improve customer service, increase the “stickiness” of service and establish deeper partnerships in sales engagements.
“Bonitasoft understood our business goals and clearly showed how Bonita BPM can be adaptable to our specific challenges,” said Simon Roberts, internal systems development manager for Rightmove Group Ltd. “The company’s flexibility and reactivity, its consultative approach and the cost-effectiveness of its solution made Bonita BPM the obvious choice in the selection of a BPM suite.”
Rightmove is the UK’s number one property website and is currently the seventh busiest website in the UK alongside global brands such as Google, Facebook, YouTube, eBay and Amazon. Rightmove advertises more than 1 million properties for sale or rent on behalf of estate agents, leasing agents and new home developers. Customers can also take advantage of a wide set of advertising products to better promote their properties, brands and propositions.
“We pride ourselves on our success providing process improvement solutions that are customizable for virtually any industry – from education to financial services to real estate,” said Miguel Valdes Faura, CEO and co-founder of Bonitasoft. “We are thrilled that Rightmove Group has chosen Bonita BPM to streamline and automate its processes, and we look forward to helping the company generate measureable results.”
Bonitasoft democratizes business process management (BPM) by bringing a flexible yet powerful BPM suite to organizations of all sizes and industries. Bonitasoft and its open source community deliver an unmatched ecosystem of connectors for nearly any application and/or system. With Bonitasoft, organizations can model, automate, and optimize process workflows in Finance, Human Resources, Sales, Marketing, Supply Chain, e-Government, and more. As the world’s fastest-growing BPM provider, Bonitasoft has more than 2.75 million downloads, more than 975 customers and a community of over 60,000 contributors.
Rightmove.co.uk is the UK’s number one property website displaying details of homes for sale or rent to the largest online audience. It has around 90% of all properties for sale and at any time displays a stock of over 1,000,000 properties to buy or rent, worth around £270 billion, and serves more than 1 billion pages a month.