SYS-CON MEDIA Authors: Yeshim Deniz, Pat Romanski, Nikita Ivanov, Elizabeth White, Sean Houghton

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Bolt Insurance Jumpstarts Its Agency Business With the LiveOps Platform

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced that Bolt Insurance, an innovative provider of insurance services to more than 100,000 small business owners, successfully deployed LiveOps as their multichannel cloud contact center solution. With headquarters in New York and multiple service centers across the U.S., Bolt offers a leading online sales and client service platform to sell or buy insurance online.

“The LiveOps Platform helps us effectively connect with our customers using the flexibility of the cloud to empower our distributed workforce anytime, anywhere,” said Tom Hammond, executive vice president at Bolt. “The depth and breadth of this solution, along with its robust customer interactions features, allows us to provide great customer experiences and achieve one of the industry’s highest customer satisfaction results.”

The Bolt Platform enables insurers to convert a client at the critical buying stage to realize the full client value potential. The LiveOps Platform and its advanced features, such as intelligent routing, in-queue callback option, integrated post call survey and quality monitoring, including 100 percent call recording, offer Bolt the right tools and applications to engage with their customers, offering omni-channel shopping and service experiences. In addition, LiveOps’ on-demand scalability, simple and fast deployment and industry-proven reliability are helping Bolt fuel its business growth and expedite its go-to-market execution.

“Business agility is just one of the many benefits our customers reap from the LiveOps Platform to ‘jumpstart’ their business,” said Marty Beard, chairman and CEO at LiveOps. “LiveOps and Bolt are both disruptors in their respective fields, providing companies with the right technology so they can focus on their core business and deliver customer satisfaction every time. We’re delighted to work with Bolt and help them grow their business and manage their customer journey.”

LiveOps Platform provides Bolt with the flexibility and the rich features, with inbound and outbound multichannel interactions, to customize their contact center solution for each customer and help them deliver a true omni-channel service experience. This capability, along with a comprehensive set of APIs, provides seamless integration between the Bolt Platform and LiveOps Platform to achieve high customer satisfaction results, which placed Bolt in the top tier of all U.S. businesses.

For more information on LiveOps, please visit: http://www.liveops.com.

About LiveOps, Inc.

LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living and Amway New Zealand, trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With more than 10 years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries, including retail, financial, health care, insurance and high tech. For more information, visit www.LiveOps.com.

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