|By Business Wire||
|June 6, 2014 10:26 AM EDT||
iQor, a global provider of business process outsourcing services and product support services, today announced that it has been nominated as one of the best outsourced contact center solution providers in the industry by the International Quality and Productivity Center (IQPC). The winners will be announced at the 15th Annual Call Center Week Excellence Awards Ceremony Luncheon on June 11th in Las Vegas.
The 2014 Call Center Week Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.
“To be recognized by IQPC is a great honor,” said Gary Praznik, Chief Operating Officer, Contact Center Services. “Our employees are committed to the idea of exceeding client expectations. As a company, our goal is to set the standard for what it means to drive a culture centered around the customer experience. I’d like to personally congratulate everyone at iQor for their continued commitment and hard work.”
The Call Center Excellence Awards, held in conjunction with the 15th Annual Call Center Week at Mandalay Bay in Las Vegas, NV, honor those who think—and act—in accordance with the mindset that one can never reach an apex in customer service.
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.