SYS-CON MEDIA Authors: Xenia von Wedel, Peter Silva, Glenn Rossman, Ava Smith, Elizabeth White

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Bomgar 14.2 Improves Remote Access Security and Productivity

Bomgar, the leader in enterprise remote support solutions, today announced the latest version of its software, Bomgar 14.2. The Bomgar remote support solution enables technology support professionals to access and fix nearly any system or device, located anywhere in the world—from remote desktops and laptops, to servers and switches, and smartphones and tablets. Bomgar 14.2 introduces multiple enhancements for controlling and securing remote access to systems, as well as improving support technician productivity.

Feature enhancements such as Jump Client Access Schedule provide more granular control over who can access which systems and when. With Jump Client Access Schedule, organizations can now set specific days and times when internal IT staff and external vendors can remotely access various systems. For example, third-parties may be limited to accessing and updating systems during evening or early morning hours when they’re less likely to impact business productivity. Or a support rep or vendor may be given a limited window of time to remotely access an end-user’s machine to resolve a specific issue.

Adding an additional security layer, Bomgar’s new Rep Console Device Verification feature allows organizations to control where rep consoles are used. Administrators can now define and enforce which networks and on which devices the representative console may be used. As an example, internal support reps may be allowed to use Bomgar from their company-issued iPad, but not from their personal Android phone. And a third-party rep may be limited to using Bomgar only from his or her own company network, not when working from home or a coffee shop.

Bomgar 14.2 also improves productivity for both support representatives and the end-users. Bomgar’s new Wake On LAN support feature allows technicians to remotely support computers, even when they are turned off or powered down for energy saving. By sending WOL packets to a Bomgar Jump Client, the rep can wake the computer and resolve issues without traveling on site, enabling IT to support more computers in more scenarios.

“The new Wake On LAN feature is one that I’m particularly excited about,” said Morrelle McCrary, CEO of RAM-Tech PC Solutions and Bomgar 14.2 Early Adopter. “We often need to access computers that have been shut down, and now we don’t have to inconvenience the end user to turn that machine back on if we need access after-hours or after they have finished their work day.”

Bomgar 14.2 also introduces Remote Registry Editor and System Information Actions, which enables support reps to work in the background on a computer without the end user being interrupted, keeping them both productive.

“Remote Registry Editor and System Information Actions are very significant and valuable updates for us,” said Cam Philbeck, senior IT technologist at the University of Tennessee Extension and Bomgar 14.2 Early Adopter. “Providing remote support is all about keeping employees productive, and with these new features, both the support rep and the end user can get their jobs done at the same time.”

Additional features in Bomgar 14.2 include:

  • Centralized Rep Console Settings
  • Delegated Password Administration
  • Rep-to-Rep Screen Sharing
  • Configurable Jump Client Installer
  • User Account Details Reporting
  • Multi Team Jump Client Access
  • Overflow Routing Rules

“The remote support tool we used before was not as reliable, and upgrades were generally difficult to deploy, the Bomgar appliance has been great. The updates etc. have been very easy, the appliance has worked very well for us,” said Kyle Lancaster, senior IT technician for Commlink Communications and Bomgar Early Adopter.

For more information, please visit: http://www.bomgar.com/products/whats-new.

About Bomgar

Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.

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