|By Business Wire||
|June 12, 2014 11:25 AM EDT||
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that it has been chosen by AlwaysOn as one of the OnDemand Top 100 winners. Inclusion in the OnDemand 100 signifies leadership amongst its peers and game-changing approaches and technologies that are likely to disrupt existing markets and entrenched players. LiveOps was specifically selected by the AlwaysOn editorial team and industry experts spanning the globe based on a set of five criteria: innovation, market potential, commercialization, stakeholder value and media buzz.
“This year, the top cloud infrastructure, SaaS and on-demand software players are making serious inroads into the enterprise and business community,” says Tony Perkins, founder and editor of AlwaysOn. “Excellent software offerings are making the cloud an even more attractive place to do business. Both business and consumer users are migrating to the cloud in droves, bringing us into a new digital age filled with opportunity. This year’s OnDemand 100 winners list is jam packed with companies that are using the cloud to create and host imaginative, versatile apps. Mobile, business, consumer—the on-demand universe is propelling the entire Global Silicon Valley into an interdependent, connected and mobile future.”
The OnDemand 100 winners were selected from among hundreds of other technology companies nominated by investors, bankers, journalists and industry insiders. The AlwaysOn editorial team conducted a rigorous three-month selection process to finalize the 2014 list.
Last year, LiveOps introduced LiveOps Engage, the industry’s first single, integrated, multichannel desktop, and they continue to lead the way in the “age of the customer” by ushering zero-footprint WebRTC technology and real-time contextual routing capabilities into the customer service industry. By eliminating the need for expensive servers, software, landline and phones required by traditional call center technologies, LiveOps has created an all-encompassing contact center in the cloud.
“We’re honored to be among the OnDemand Top 100 winners for the fourth year in a row, further validating how LiveOps is truly helping to lead the customer experience revolution,” said Marty Beard, chairman and CEO of LiveOps. “This recognition continues to showcase our own innovations in the next-generation contact center. LiveOps Engage combined with WebRTC technology and real-time contextual routing transforms the multichannel customer journey, enabling brands to deliver an unparalleled customer experience.”
A full list of the OnDemand 100 winners can be found on the AlwaysOn website: http://aonetwork.com/.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information, visit www.LiveOps.com.
AlwaysOn is the leading business media brand connecting and informing the entrepreneurial community in the Global Silicon Valley. Founded by Red Herring founding editor, Tony Perkins in 2003, AlwaysOn’s mission is to continue to lead the industry by empowering its readers, event participants, sponsors, bloggers, and advertisers like no other media brand.