SYS-CON MEDIA Authors: Kevin Jackson, Pat Romanski, Elizabeth White, Yeshim Deniz, Glenn Rossman

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AppNeta Introduces User Satisfaction Dashboard for Managing the Overall End-User Experience of Business-Critical Web Applications

AppNeta, the leader in performance and availability insight for business critical web applications, today announced its integrated User Satisfaction Dashboard (USD) as a new capability of its application performance management (APM) solution. USD delivers a unique view of overall web application performance by integrating and scoring application performance across the entire application transaction. By aggregating performance results from the application code, real-user monitoring and synthetic transaction monitoring, companies will see improved end user satisfaction and decreased operational costs.

The User Satisfaction Dashboard provides a qualitative user satisfaction scoring mechanism that leverages the industry standard Apdex™ application performance index to provide a single integrated view across what has previously been treated as three disparate performance areas. USD’s Apdex scoring implementation goes beyond any other solutions on the market by allowing distinct sets of application and/or user transactions to be pre-defined, measured and scored together via transaction groupings.

As a key element of AppNeta’s full stack APM solution, the User Satisfaction Dashboard provides development and operations professionals with a single integrated performance dashboard for managing the performance of all five major web development platforms (Java, .NET, PHP, Python and Ruby). Most development shops run a variety of tools and platforms, but until now, achieving deep insight into the performance and availability of an application required a developer to run a different tool or different flavor of the same tool for each platform an application touches. With USD, Development or Operations professionals can monitor the performance and end-user satisfaction of their web apps simultaneously across any mixture of the major platforms. Plus, they can do it using industry standard Apdex scoring from one integrated dashboard.

“AppNeta is the only solution to provide a SaaS-based full stack performance view, from the application through the network to the end user,” said Matt Stevens, President and CTO at AppNeta. “AppNeta addresses the needs of Development and IT professionals who build, operate, and support business-critical and custom web applications in production and who support the users of Software-as-a-Service (SaaS) based external applications.”

Customer Validation

“Optimizing the user experience is the most important focus for any company. When applications perform well, users are happy and the business progresses,” said Eric Richard, VP of Engineering at HubSpot. “AppNeta is instrumental in helping our developers provide the performance and stability that our users have come to expect."

Analyst Reaction

“There are many ways to measure application and infrastructure performance, but in the end, the satisfaction that end users and customers have with their application experiences is perhaps the most important way to gauge true success,” said Jim Frey, vice president of research at Enterprise Management Associates. “AppNeta recognizes this, and has developed the new User Satisfaction Dashboard to pull together a single, unified, comprehensive view into user experience that leverages the many contributing viewpoints available from across the AppNeta full stack APM solution.”

“APM solutions need to focus not only on how the application is performing but the end-user’s level of satisfaction with its performance,” said Bernd Harzog, CEO at APMExperts.com and analyst at The Virtualization Practice. “AppNeta understands the importance of gaining visibility into the end-user experience and providing a broad view that incorporates all performance areas.”

Gartner Perspective on End-User Experience Monitoring

Gartner analyst Jonah Kowall states in his July 29, 2013 report, How to Cut Through Vendor Hype and Make Sense of the Availability and Performance Monitoring Market”:

“APM is an area of intense innovation and customer demand within the availability and performance monitoring markets. This demand is driven by the need for IT operations to understand and diagnose issues within increasingly complex application environments that result from the use of ever expanding technology sets. These applications are consumed by end users, so focusing on end-user experience provides the highest value and best indicator of issues as well as the scope of their impact across the user community.”

AppNeta was recognized for its leadership by inclusion in the 2013 Gartner Magic Quadrant for APM.

To see a demo of the new User Satisfaction Dashboard’s capabilities, visit booths #101 or #412 at Velocity, June 24-26, in Santa Clara, CA, or contact AppNeta today.

Availability

The AppNeta USD is available next month and will come standard with AppNeta’s TraceView module. TraceView pricing begins at $119 per application host per month.

About AppNeta

AppNeta is the Full Stack Application Performance Management (APM) technology leader, providing integrated performance visibility that spans the application code, through the network, to the end user. AppNeta’s SaaS solutions give Development, Application and IT Operations teams broad, detailed performance data to see across their web, mobile and cloud-delivered application environments and pinpoint tough performance bottlenecks. With AppNeta, customers have all of the performance data they need to assure ongoing and exceptional delivery of business critical applications and end user experience. For more information or to get started today, visit www.appneta.com.

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