SYS-CON MEDIA Authors: Elizabeth White, Xenia von Wedel, Peter Silva, Glenn Rossman, Ava Smith

News Feed Item

Motorola Solutions Upgrades North Carolina's Burke County with Latest 9-1-1 Dispatching Technology

Motorola Solutions, Inc. (NYSE: MSI) and Intrado announced the future implementation of an Advanced 9-1-1® (A9-1-1®) system in Burke County, N.C. This system includes MCC 7500 Dispatch Console’s and enables a migration path to the NG9-1-1 emergency call taking solution being developed alongside Intrado. It also sets in motion the eventual migration to a full NG9-1-1 system to support text-to-9-1-1 capabilities.

The new A9-1-1 system gives Burke County the ability to transfer 9-1-1 calls, along with associated location information and other data, between different county systems seamlessly over an IP system and implement a back-up call center from multiple locations in case of an emergency. The system will effectively cut down response times by minimizing the time it takes for a call to come in to the dispatch center while giving the Burke County dispatch operations center a technological upgrade.

The long-term benefit of the A9-1-1 purchase comes in the form of a new system architecture to support the NENA i3 standard of NG9-1-1. This represents the transition to the next technological breakthrough in 9-1-1 call taking through bridging the gap between legacy wireline and wireless networks by integrating them in an end-to-end IP system. Burke County’s A9-1-1 system includes an upgrade to call routing and automated location information, the first step in bridging that gap. With the May 15 text-to-9-1-1 agreement in place, the four predominant carriers in the United States will support text-to-9-1-1, which is the next stepping stone to a full NG9-1-1 system.

KEY FACTS

  • IP call set up times reduces set up time over analog calls, providing faster response.
  • Burke County 9-1-1 serves a population of approximately 90,000 and covers more than 515 square miles. The 9-1-1 center manages more than 97,000 calls for service each year through 10 dispatch positions and provides dispatch services for 7 police departments and 19 fire departments.
  • Burke County is the first county in Western North Carolina to migrate to the MCC 7500 and A9-1-1, thus allowing for increased network security in emergency situations by gaining the ability to implement back-up call centers from multiple locations.
  • Intrado and Motorola Solutions’ continued collaboration builds on this change in 9-1-1 call taking by implementing better, faster, more reliable technologies to keep customers on the cutting edge of this new dispatch evolution. Intrado’s leading technology in the text-to-9-1-1 capability provides the necessary architecture for the advancement of Burke County to the possibility of a full NG9-1-1 system.

SUPPORTING QUOTES

Candy Strezinski, 9-1-1 Director, Burke County Dispatch Center

“The current 9-1-1 infrastructure was designed more than 50 years ago and has reached its capacity for transitioning in to the next phase of 9-1-1 technology. Motorola Solutions’ MCC 7500 Dispatch Console provides us with a number of benefits, including direct access to the VIPER master site providing additional information to the dispatchers leading to improving delivery of emergency services in the county with a faster response time.”

Tim Boyle, vice president, Applications Products and Solutions, Motorola Solutions

“Motorola Solutions’ work with Intrado has put us in a position to develop the very best technology for NG9-1-1. With the incorporation A9-1-1 routing and automatic location identification (ALI) functionality, we have enabled Burke County to take another step closer to a fully integrated NG9-1-1 call control solution.”

SUPPORTING RESOURCES

Website: “Text-to-911 Mandate” Blog

Website: Motorola Solutions

Website: Intrado

Facebook: Motorola Solutions

Twitter: Motorola Solutions Public Safety

About Motorola Solutions

Motorola Solutions is a leading provider of mission-critical communication solutions and services for enterprise and government customers. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter. Motorola Solutions trades on the New York Stock Exchange under the ticker “MSI.” To learn more, visit www.motorolasolutions.com. For ongoing news, please visit our newsroom or subscribe to our news feed.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2014 Motorola Solutions, Inc.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happe...
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective ...
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrateg...
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will w...
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water,...
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
When an enterprise builds a hybrid IaaS cloud connecting its data center to one or more public clouds, security is often a major topic along with the other challenges involved. Security is closely intertwined with the networking choices made for the hybrid cloud. Traditional networking approaches for building a hybrid cloud try to kludge together the enterprise infrastructure with the public cloud. Consequently this approach requires risky, deep "surgery" including changes to firewalls, subnets...
DevOps is all about agility. However, you don't want to be on a high-speed bus to nowhere. The right DevOps approach controls velocity with a tight feedback loop that not only consists of operational data but also incorporates business context. With a business context in the decision making, the right business priorities are incorporated, which results in a higher value creation. In his session at DevOps Summit, Todd Rader, Solutions Architect at AppDynamics, discussed key monitoring techniques...
Want to enable self-service provisioning of application environments in minutes that mirror production? Can you automatically provide rich data with code-level detail back to the developers when issues occur in production? In his session at DevOps Summit, David Tesar, Microsoft Technical Evangelist on Microsoft Azure and DevOps, will discuss how to accomplish this and more utilizing technologies such as Microsoft Azure, Visual Studio online, and Application Insights in this demo-heavy session.
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences. In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, described an IoT-specific approach to user experience design that combines approaches from interaction design, industrial design and service design to create experiences that go beyond simple connected gadgets to create lasting, multi-device exp...
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect...
High-performing enterprise Software Quality Assurance (SQA) teams validate systems that are ready for use - getting most actively involved as components integrate and form complete systems. These teams catch and report on defects, making sure the customer gets the best software possible. SQA teams have leveraged automation and virtualization to execute more thorough testing in less time - bringing Dev and Ops together, ensuring production readiness. Does the emergence of DevOps mean the end of E...
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using ...
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series dat...