SYS-CON MEDIA Authors: Xenia von Wedel, Peter Silva, Glenn Rossman, Ava Smith, Elizabeth White

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MSP Sora Technologies Improves Client Support Security with Bomgar

Bomgar, the leader in enterprise remote support solutions, today announced that Sora Technologies is using its solution to provide more secure and intuitive remote support to its clients. Sora Technologies is a managed service provider that operates as an enterprise-class IT department for small and medium-sized businesses. Headquartered in Peoria, Illinois, Sora offers its clients a fast and reliable network, fixed technology support costs, and peace of mind knowing that everything in IT is under control.

Prior to launching Sora Technologies in 2010, founder Jacob (“Jake”) Adams evaluated a number of companies that offered remote support solutions, knowing that effective remote support would be an integral part of the business. After evaluating tools including Cisco Webex and Kaseya VNC, it quickly became obvious to Adams that Bomgar was the best choice. "One thing that really jumped out at me about Bomgar was the breadth of its security capabilities," said Adams. "We serve many clients in both the healthcare and financial services industries and security is a top priority for them. I was pleased to learn that Bomgar encrypts all data with 256-bit encryption. Bomgar also records sessions and removes itself from end-users’ computers when sessions end. These features support compliance with HIPAA as well as Sarbanes-Oxley, PCI and other financial security requirements. That gives our clients—and us—peace of mind. The other solutions didn't have the same level of security."

Sora Technologies is also using Bomgar to manage and secure vendor access to its own systems. Bomgar’s Embassy feature is a way to allow secure, auditable, cross-platform remote access from vendors who need to regularly access Sora’s systems. Sora can create an Embassy for each and every vendor, and granularly control what each can or cannot access. Creating Embassy teams is a much more secure and manageable alternative to giving individual vendor representatives VPN access to their internal systems. With Bomgar’s session recording, Sora can now track every action its vendors take while remotely accessing their systems.

Another important attribute that set Bomgar apart was ease of use. "It is hard to overstate how important a good user interface is when it comes to remote support solutions," said Adams. "With Bomgar, I can spend less than an hour showing a new service technician how to use the console, and within a few days they are comfortable using all the features at their disposal. The other solutions I've used have a more complicated interface that is difficult to learn and require end users to grant permissions or follow other instructions to initiate the session. With Bomgar, we are able to quickly establish connections with client devices with minimal help on their end. That enables us to deliver the high level of service we always strive to provide."

For a full case study about Sora Technologies’ use of Bomgar, please visit: www.bomgar.com/customers.

About Bomgar

Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.

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