|By Business Wire||
|June 19, 2014 09:08 AM EDT||
Accenture (NYSE:ACN) has helped Telekom Malaysia Berhad (TM), the nation’s largest integrated communications solutions provider, transform its delivery of data services for enterprises with the implementation of support systems for TM’s Internet Protocol Virtual Private Network (IPVPN) capabilities.
Leveraging Accenture’s systems integration capabilities, both TM’s business support systems – such as customer relationship management, billing, order management and portals – and operational support systems, including network inventory management and service activation have been strengthened to enable TM to provide its business customers with scalable solutions to help them improve their productivity.
The enhancement of TM’s IPVPN services has enabled TM to improve its customer service, increasing its fulfillment volume, reducing installation times, and increasing the number of trouble tickets restored, which in turn, enhances TM’s business operations.
“IPVPN service operations are complex and sophisticated in nature. Our vision is to enable operational excellence through innovative, streamlined and integrated solutions. Working with Accenture, we needed to deliver a platform that helps TM enhance our customer experience and accelerate TM’s business,” said Giorgio Migliarina, Chief Technology and Innovation Officer, TM. “TM called on Accenture to accomplish this vision, leveraging its experience in large transformations for the communications industry.
“What TM is experiencing today is a cutting-edge solution that fulfills the increasing customer demands for IPVPN services. This end-to-end solution has enabled TM to work more efficiently and serve our customers better, which is essential when supporting high-growth services,” Migliarina said.
“Accenture is committed to help TM achieve its vision by enabling the platform with more integrated and customer-centric capabilities. We are proud to play a vital role in TM’s IPVPN transformation journey and assist the company reach its goals,” said Sam Liew, managing director, Communications, Media & Technology group, Accenture.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.