SYS-CON MEDIA Authors: Jim Kaskade, Pat Romanski, Michael Bushong, Eric Brown, Gilad Parann-Nissany

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Research and Markets: Evolving Hosted Unified Communications Services Market in India FY 2014

Research and Markets ( has announced the addition of the "Evolving Hosted Unified Communications Services Market in India FY 2014" report to their offering.

The bring your own device (BYOD) phenomenon is expected to positively influence the adoption of unified communications over the next few years. The market segments covered in this study are hosted services for audio conferencing, managed video conferencing, software video conferencing, Web conferencing, call center, email, and voice.

Verticals covered include government; information technology (IT) and IT-enabled services; banking, financial services, and insurance; media; telecom; services; and manufacturing and distribution. Revenue forecasts are provided for fiscal year 2014 to 2021.

Key Topics Covered:

1. Executive Summary

  • Research Objectives, Scope, and Methodology

2. Market Overview

  • Market Definitions - Unified Communications Services
  • Audio Conferencing Services
  • Audio Conferencing Services Structure
  • Hosted/Managed Videoconferencing Services
  • Hosted/Managed Videoconferencing Services Structure
  • Web Conferencing Services
  • Web Conferencing Services Structure
  • Hosted Contact Center, Hosted Voice, and Hosted Email
  • Evolution of UC Services in India
  • UC Services Market Snapshot
  • UC Services Market - Revenue Share by Vertical
  • UC Service Market - Drivers and Restraints

3. Forecasts and Trends

  • Hosted Unified Communications Services Market - Revenue Forecast
  • Trends for Unified Communications Services
  • Value Proposition of the UC Services
  • The BYOD and Mobility Wave
  • Impact of Telecom Policy Regarding IP and PSTN

4. Competition Analysis

  • Service Providers Focus on the Entire UC Stack
  • Porter's 5 Forces Model
  • UC Service Provider Selection Criteria

5. The Last Word

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