SYS-CON MEDIA Authors: Greg Ness, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

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Sentric® Earns Silver Honors for Customer Service in The 2014 American Business AwardsSM

Sentric®, a cloud-based workforce software provider, has been recognized for its superior customer service, earning silver honors in the Customer Service category of The 2014 American Business Awardssm. The award was announced on Friday, June 13, 2014, at a ceremony held in Chicago.

Sentric – one of 10 finalists in the category – offers customers a unique approach to service from first contact through final implementation. Its staff includes dedicated Client Service Representatives (CSRs), acting as a single point-of-contact, as well as technical and product support teams. All staff members work to gain a deeper understanding of each individual customer to not only anticipate needs, but also help deliver the right answer the first time.

Beyond customer knowledge, all client-facing teams are also encouraged to seek certification in key areas such as human resources, payroll and accounting. Currently, more than 70 percent of client-facing employees have at least one certification in such areas.

Knowing that it isn’t always the easiest job to train and retain a talented, service-oriented staff, Sentric has made it a top priority to ensure that its entire customer service team is treated well. That means offering competitive compensation packages with full benefits and utilizing creative and personal ways to reward employees. The approach has paid off, with its service team’s average tenure standing at nearly six years.

“A lot of companies look at service more as an after-thought or add-on to existing products. It’s something they recognize a need for, but isn’t always a top priority,” said Dave Lewis, Chief Operating Officer, Sentric. “We flip that thinking on its head and put customer service at the core of everything we do. This has not only led us to develop a roster full of longstanding clients, but also retain a talented and hard-working staff dedicated to customer service. This award is an honor and a reflection on our entire team.”

For complete details regarding this year’s winners, please visit www.StevieAwards.com/ABA.

About Sentric

Founded in 1994 and headquartered in Pittsburgh, PA, Sentric serves the middle market with cloud-based HR, attendance, talent management and payroll solutions. Our mission is to secure clients for life by ensuring software and service work together to solve real business problems. We think our high customer satisfaction and retention rates are pretty darn good, but we’re always improving. Learn more at www.sentric.net.

About the Stevie Awards

Stevie Awards are conferred in five programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

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