SYS-CON MEDIA Authors: Michael Bushong, Eric Brown, Gilad Parann-Nissany, Kevin Benedict, PR.com Newswire

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Turning Point Maximizes UC & Cloud Services Adoption While Reducing IT Troubleshooting from Hours to Minutes with Ipanema Technologies’ AppsWork

Turning Point, a social enterprise focused on improving lives and communities in the areas of mental health, learning disability and substance misuse, has transformed their IT network thanks to Ipanema’s AppsWork. Ipanema Technologies helps enterprises to guarantee business application performance and allows IT departments to dynamically adopt new usages.

An organisation that relies on 3,000 seasoned professionals providing exceptional care in multiple services in over 200 locations across England and Wales, Turning Point was struggling with visibility into its application landscape, staff adoption of non-approved ‘shadow IT’ applications and controlling applications running over the network. Turning Point needed to:

  1. Ensure the adoption of UC and cloud services across its workforce
  2. Guarantee performance of existing business critical applications against bandwidth-hungry applications like video
  3. Reduce the time needed to solve application incidents
  4. Implement IT changes with limited IT resources
  5. Regain control of non-approved ‘shadow IT’ applications

“As a social enterprise, getting people back on track as soon as possible is our key priority. We wanted to reduce our customers’ on-boarding time for the first personal assessment. Testing video conference assessments proved to reduce this on-boarding time from six weeks to one”, explains Amarjit Dhillon, CIO of Turning Point.

To achieve this goal, the organization engaged in a companywide IT transformation project consisting of deploying HD video across key locations, along with a move from on-premise IT resources to cloud services like MS Office 365. This resulted in reduced customer on-boarding time from six weeks to one week, reduced time for troubleshooting from hours to minutes, guaranteed performance of existing and new business critical applications and all while avoiding additional spending.

“By working with BT, who partners with Ipanema, we were able to deploy tools that gave us insights into where exactly the particular pain points were in the network. We were then able to remedy those directly by re-deploying existing hardware and resources. This saved us both time and expense, which is a key focus for a social enterprise such as Turning Point”, commented Amarjit Dhillon, CIO of Turning Point.

“AppsWork’s as-a-service model meant there was no upfront CAPEX cost and the solution was easy-to-deploy and scalable. We can now solve application performance incidents in minutes, rather than hours, and we can understand the global application landscape as well as the readiness to deploy UC and cloud services.” says Anthony King, IT Manager at Turning point.

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