|By Business Wire||
|June 25, 2014 07:03 AM EDT||
Accenture (NYSE:ACN) has announced a new release of Accenture Duck Creek Billing designed to help property and casualty insurers offer better customer service and improve user efficiencies for customer support staff.
The latest release of Duck Creek Billing software focuses on delivering greater efficiency through a combination of simplified configurability to more easily define payment plans and an intuitive user experience. New features include:
- New payment plan configuration options that enable insurers to construct highly-specialized payment plans, maximize policy equity and increase payment options for customers.
- Enhanced agency bill processing that automates processing of open items from previous statements in order to better manage and support agency-based business.
- Automated bad debt recognition and collections options designed to increase premium collection rates and reduce bad debt write-offs, resulting in cost savings for insurers.
- Consolidated view of billing processes for easier examination and more efficient management of all receivables.
“Our team is continually enhancing our software in order to deliver greater user efficiency and improve customer service,” said Michael A. Jackowski, global managing director of Accenture Duck Creek. “This release builds on the core strength of our codeless configuration approach, which empowers users to define and deploy new payment plans and recoup fees quickly, through an easy-to-use application.”
The Accenture Duck Creek Suite includes Duck Creek Policy, Billing, and Claims solutions, which can be implemented individually or as part of a broader migration strategy. The award-winning suite is designed to help property and casualty insurers of all sizes improve customer service and lower costs by enabling them to configure products, transact lines of business and process claims more efficiently.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software. For Accenture Duck Creek software, its home page is www.accenture.com/duckcreek. By applying its extensive industry knowledge to continuously enhance its software, Accenture helps insurers reduce operating costs, and drive growth through better customer interaction and product innovation.
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