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SYS-CON MEDIA Authors: Lori MacVittie, Elizabeth White, Joe Pruitt, Carmen Gonzalez, Liz McMillan

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Alorica Celebrates 15th Anniversary with New Products, Military Support Program

Alorica today announced new initiatives to mark its 15th year as a leading provider of customer management outsourcing solutions. The landmark anniversary is timed with the release of two new products, PREEMPT and ASCEND, as well as the rollout of AloriCares, an employment initiative to support military veterans and their spouses and service-disabled veterans.

“Since our founding in 1999, Alorica has seen the outsourcing industry change dramatically and has strived to anticipate trends to remain a leader in the industry,” said Andy Lee, president and founder of Alorica. “The team at Alorica has always placed a great importance on building strong client relationships, and I am extremely proud that many of our clients have been with us since the very beginning. This milestone allows us to reflect on our accomplishments and to provide the company with a continued commitment to ‘making lives better’ for our clients, employees and our communities.”

In honor of this milestone anniversary, Alorica is releasing three new initiatives this year, ASCEND, PREEMPT and AloriCares, that address current needs of both businesses and citizens.

The ASCEND solution is a vertically-integrated sales platform that intelligently incorporates predictive analytics, data enrichment, multi-channel direct marketing and inside sales. It takes raw sales list data and transforms it to strategic, actionable information – a key resource for companies looking to diversify revenue streams by tapping into the huge opportunity available in the small and mid-sized business (SMB) markets.

PREEMPT is a proactive, analytics-driven care management solution that enables health insurance companies to evaluate member health, identify future risks and take proactive action to support at-risk members. The release of PREEMPT is timely as insurance companies are under pressure to cut costs and satisfy regulations while providing quality, affordable coverage.

AloriCares is a corporate-wide initiative for military veterans and their spouses that offers programs for employment, leadership training and development, educational scholarships, sponsors and mentoring. The initiative started a few years ago as a unique, client-based service and has now grown into an all-encompassing company-wide initiative. Alorica will create a new employee resource group for veterans and military spouses that enables them to adapt back into civilian society, providing stability and security for their families. Through the program, military veterans are provided with a transition consultant to guide them through the transition process of entering the workforce and launching their future career.

“As Alorica’s Chairman and CEO, Andy Lee’s vision and passion for the company is a key driver of its success. From the very beginnings of Alorica, Andy knew that the backbone of providing quality business outsourcing solutions are the people and placing a priority around creating opportunities for clients, employees and in our communities,” said Art DiBari, executive vice president and chief operating officer of Alorica. “The AloriCares program is a prime example of our commitment to valuing and investing in our team.”

About Alorica

Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.

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