|By Business Wire||
|July 23, 2014 08:00 AM EDT||
CI (Computer Instruments Inc.) an innovator and pioneer in the development of self-service telephony IVR, CTI-Screen Pop, Messaging, IP Phone applications and mobility solutions, announced today Release 2.0 of Screen Pop Premium (SPP).
“Incorporating Screen Pop Premium (SPP) into the power users work flow will immediately enhance and improve their organization and better utilize their time,” said Chris Herring, CEO of CI. “The savings are realized by a configuration setting and `pop' of frequently used information sources that capture previous work in progress such as documents, spreadsheets and web sites that apply to the power user’s contacts. This enables the user to be more efficient while at the same time reducing error causing stress.”
Screen Pop Premium leverages the existing CRM solution and helps manage customer data effectively, improve team collaboration and increases "One-Call" resolution. David Baker, Executive Vice President of CI stated, “SPP eliminates many wasted moments trying to recover the threads of past conversations. For instance; when did I send that to you, what was the name of that document, and the most popular, I can't find that, will you resend it? We expect Screen Pop Premium to become a valuable addition to the productivity toolkit for all industries.”
About CI (Computer Instruments, Inc.)
CI is a leading software manufacturer of IVR, CTI, Call Back, Outbound, Messaging, IP Phone applications and mobility solutions for the contact center. Founded in 1979, CI is focused on delivering solutions for mid to large enterprise clients that reduce costs, increase profitability and enhance overall customer satisfaction. With thousands of delighted clients, CI offers complete end to end solutions that can be purchased through the distributor or reseller network. CI is headquartered in Lenexa, KS and is recognized worldwide for innovative business applications and solutions, exceptional service and support. Key to CI’s continued success is a culture of “integrity first and foremost” making it possible to maintain successful, long-standing relationships with both partners and customers alike. CI’S IVR platform is widely known for creating "rapidly deployed" customer call flow experiences that are customizable and scalable. CI’s portfolio of IVR platforms have the flexibility to support the unique business and service requirements for any industry.