|By Business Wire||
|July 25, 2014 11:51 AM EDT||
IDC Manufacturing Insights today announced a new report, Supporting the Customer Lifecycle for Manufacturing Value Chains (Doc #MI249914), which looks at supporting the customer lifecycle in manufacturing value chains with software applications and processes. The new research considers the variances in core business processes for "attract-sell-serve" among manufacturing value chains and includes a selection of vendors that provide these capabilities to the manufacturing industry. Vendors featured include Epicor, hybris (an SAP company), IBM, NetSuite, Oracle, and ShopVisible.
- Click to Tweet: @IDCManufacturingInsights Evaluates #B2B eCommerce and #CustomerExperienceTechnologies to Support the #CustomerLifecycle for #Manufacturing
Customer experience is reaching a prominent place in manufacturers' B2B eCommerce projects and their budgets across manufacturing segments, as predicted in the 2014 Manufacturing Commerce Strategies Top 10 Predictions (Doc #MI245067). The new report takes a closer look at the customer lifecycle across manufacturing value chains and includes a selection of vendors that provide applications to manage the multitude of eCommerce-related business processes associated with the customer lifecycle. Manufacturers can use this evaluation to understand how vendors are offering functionality that addresses the needs of their value chain. Each vendor that participated in this research provided IDC Manufacturing Insights with a completed information profile, a vendor briefing, and two manufacturing end-user references.
The purpose of this vendor landscape is to help manufacturers understand the spectrum of capabilities for enhancing the customer lifecycle with sell-side B2B eCommerce and to differentiate capability and experience so that manufacturers can more readily define a "short list" of candidates. Key findings from the study include:
- IDC Manufacturing believes that the application of B2B eCommerce and customer experience technology differs by value chain, and manufacturers need to understand the most common tools that will support the unique "attract-sell-serve" lifecycle within their value chain.
- There are also some variations in the customer lifecycle for each of the manufacturing value chains and these must be aligned with the offerings and the specific approach of each solution. It is helpful for manufacturers to understand this in order to enhance and optimize their current "attract-sell-serve" process with technology.
- IDC Manufacturing Insights expects to continue to see IT vendors creating additional industry-specific capabilities in their core B2B eCommerce platforms, as manufacturers begin to push the envelope for marketing and selling their products through eCommerce.
In the recently published companion report on this subject, Preparing Manufacturing Organizations for New Customer Expectations (MI#249558), IDC Manufacturing Insights offers a closer look at the how the rise of B2B ecommerce and the changing engagement expectations of business users impacts manufacturers' existing go-to-market strategies, and how the approach varies by manufacturing value chain. The report provides a more detailed look at the attract, sell, and serve phases of the customer lifecycle as well as illustrating how manufacturers in the different value chains are using different tools to accomplish their customer-related goals.
According to Heather Ashton, Research Manager, Manufacturing Commerce Strategies, "The purpose of this vendor landscape for B2B eCommerce is to identify those vendors that are currently offering tools to assist manufacturers in optimizing their business processes around the customer lifecycle. Manufacturers can take the information in this report and use it to formulate a strategy around B2B eCommerce and more easily define a 'short list' of vendors that have offerings in this market."
To arrange a one-on-one briefing with Heather Ashton, please contact Sarah Murray at 781-378-2674 or [email protected]. Reports are available to qualified members of the media. For information on purchasing reports, contact [email protected]; reporters should email [email protected].
About IDC Manufacturing Insights
IDC Manufacturing Insights assists manufacturing businesses and IT leaders, as well as the suppliers who serve them in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing asset intensive, brand oriented, technology oriented, and engineering oriented manufacturing industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world’s leading technology, media, research, and events company. For more information, please visit www.idc-mi.com, email [email protected], or call 508-988-7900. Visit the IDC Manufacturing Insights Community at http://idc-community.com/manufacturing.
Dec. 26, 2014 10:00 AM EST Reads: 1,718
Dec. 26, 2014 10:00 AM EST Reads: 7,116
Dec. 26, 2014 10:00 AM EST Reads: 1,945
Dec. 26, 2014 09:30 AM EST Reads: 1,722
Dec. 26, 2014 09:00 AM EST Reads: 2,220
Dec. 26, 2014 09:00 AM EST Reads: 2,588
Dec. 26, 2014 09:00 AM EST Reads: 2,006
Dec. 26, 2014 08:30 AM EST Reads: 2,364
Dec. 26, 2014 08:15 AM EST Reads: 2,025
"ElasticBox is an enterprise company that makes it very easy for developers and IT ops to collaborate to develop, build and deploy applications on any cloud - private, public or hybrid," stated Monish Sharma, VP of Customer Success at ElasticBox, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 26, 2014 08:15 AM EST Reads: 1,776
SYS-CON Events announced today that Gridstore™, the leader in hyper-converged infrastructure purpose-built to optimize Microsoft workloads, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Gridstore™ is the leader in hyper-converged infrastructure purpose-built for Microsoft workloads and designed to accelerate applications in virtualized environments. Gridstore’s hyper-converged infrastructure is the ...
Dec. 26, 2014 08:00 AM EST Reads: 1,806
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect...
Dec. 26, 2014 07:30 AM EST Reads: 2,118
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 26, 2014 06:00 AM EST Reads: 1,942
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and asse...
Dec. 26, 2014 06:00 AM EST Reads: 2,324
DevOps is all about agility. However, you don't want to be on a high-speed bus to nowhere. The right DevOps approach controls velocity with a tight feedback loop that not only consists of operational data but also incorporates business context. With a business context in the decision making, the right business priorities are incorporated, which results in a higher value creation. In his session at DevOps Summit, Todd Rader, Solutions Architect at AppDynamics, discussed key monitoring techniques...
Dec. 26, 2014 05:00 AM EST Reads: 1,781