SYS-CON MEDIA Authors: Pat Romanski, Zakia Bouachraoui, Liz McMillan, Elizabeth White, Yeshim Deniz

Blog Feed Post

3 Big Patient Trends Healthcare Providers Should Know

Contributed by Nick Sorensen, Chief Operations Officer at American Healthcare Lending 

 

 

A lot has been said about the challenges we are collectively facing as our entire healthcare system experiences a dramatic shift on a number of fronts. At the top of the list for healthcare providers is the shift in financial responsibility for healthcare payments from payers to consumers.

As William Fox, SVP of Payment Strategy for Emdeon, said recently in an article for the Healthcare Information and Management Systems Society (HIMSS), “Healthcare providers and payers are rapidly moving into a new ecosystem – one in which providers get paid directly by consumers with high deductible plans and payers compete in a marketplace where switching plans is as easy as going online to an exchange.” He concludes his article with a rallying cry, “It’s time for healthcare to join the consumer centric revolution for its own good.”

With this rallying cry in mind, here are the three biggest consumer trends that I see impacting healthcare providers now and in the future:

 

The Demand for Increased Price Transparency

J.P. Morgan predicts that out-of-pocket patient payments are expected to top $420 billion by 2015—a 68% increase in just five years. Enrollment in high-deductible health plans has tripled since 2009. I don’t know about you, but as the size of my out-of-pocket responsibility continues to increase I’m going to scrutinize my healthcare purchases more and more. New technologies are set to bring price transparency to the forefront in the coming years and healthcare providers who miss adopting these technologies are going to suffer. The healthcare consumers of the future will decide to spend their healthcare dollars where they see the most value for the care they want or need.

 

The Shift to Mobile

In a recent global survey, FICO found that 80% of people would like the option to use their smartphones to interact with healthcare providers. According to another recent report, the number of mobile health (mHealth) apps has doubled to 100,000 since 2012. This is no surprise: as the rest of the world shifts to mobile, consumers are wanting to have mobile interactions with healthcare providers. Mobile devices are already facilitating medical consultations, pre-admissions and scheduling, financial arrangements to pay for large out-of-pocket expenses and much more. As more consumers adopt mHealth technology, things like mHealth devices and wearables that diagnose, communicate, and track your health will become more mainstream and will feed the consumer demand for a mobile experience with healthcare providers.

 

The Need for a Consumer-Centric Experience

When was the last time you were “wowed” by the customer service at your primary care provider or local hospital? As consumers, we have come to accept the fact that although our healthcare providers care deeply about our health and well-being, they may not have the best way of taking care of the intangibles (or tangibles for that matter) that make for a great consumer experience. As consumers move further into the spotlight of payment responsibility, healthcare providers are recognizing the need to become more like Nordstrom and Zappos in creating a company culture that is laser-focused on the consumer. This isn’t as simple as adding more call-center reps, online chat, or a tablet-based check-in system, although those things may help. Healthcare providers are going to need to undergo a massive culture shift in order to truly become consumer-centric and stay ahead of the mounting revolution.

 

Please visit American Healthcare Lending for more information about covering all your healthcare finances.

We welcome you to visit DocuSign’s solutions for the Healthcare industry. Please click here to learn more and please reach out with further questions in the comments below.

 

About the Author: 

Nick Sorensen is the Co-Founder and Chief Operating Officer of American HealthCare Lending, the nation’s premier Patient Financing company and creators of the Financing as a Service™ (FaaS™) model. Surgical centers, physician groups, hospitals, and clinics throughout the country subscribe to American HealthCare Lending’s online patient financing platform in order to help their patients pay for elective surgeries, high deductibles, and large out-of-pocket medical expenses. Follow him on Twitter: @americanhcl

 

 

 

 

 

 

 

 

Blog Category:

Blog Image: 
3 Big Patient Trends Healthcare Providers Should Know
Blog Banner Image: 

Read the original blog entry...

More Stories By An Bui

Social Media Professional with substantial experience identifying, characterizing and connecting online communities and authors. Strong orientation on actionable recommendations that provide mutually beneficial value for communities and organizations for stakeholders.

Currently, I serve as the social media manager for DocuSign, Inc., the market leader and global standard for electronic signature. DocuSign provides the world’s largest and fastest growing electronic signature platform, empowering businesses to complete transactions online quickly and securely while improving compliance and dramatically reducing costs.

DocuSign is the only cloud computing-based electronic signature platform that entirely replaces slow, expensive paper transactions with a fast, efficient and completely digital solution. Accessible from any Internet-connected device, DocuSign supports virtually any document and form type in simple and complex workflows, and provides broad user authentication options, data collection, secure document/data storage and retrieval, as well as real-time negotiation and collaboration tools.

Latest Stories
Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. It even comes with Prometheus to store the metrics for you and pre-built Grafana dashboards to show exactly what is important for your services - success rate, latency, and throughput. In this session, we'll explain what Linkerd provides for you, demo the installation of Linkerd on Kubernetes and debug a real world problem. We will also dig into what functionality you can build on ...
The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get tailored market studies; and more.
Most organizations are awash today in data and IT systems, yet they're still struggling mightily to use these invaluable assets to meet the rising demand for new digital solutions and customer experiences that drive innovation and growth. What's lacking are potent and effective ways to rapidly combine together on-premises IT and the numerous commercial clouds that the average organization has in place today into effective new business solutions. New research shows that delivering on multicloud e...
Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web. With staff in 10 timezones, Isomorphic provides a global network of services related to our technology, with offerings ranging from turnkey application development to SLA-backed enterprise support. Leadin...
Take advantage of autoscaling, and high availability for Kubernetes with no worry about infrastructure. Be the Rockstar and avoid all the hurdles of deploying Kubernetes. So Why not take Heat and automate the setup of your Kubernetes cluster? Why not give project owners a Heat Stack to deploy Kubernetes whenever they want to? Hoping to share how anyone can use Heat to deploy Kubernetes on OpenStack and customize to their liking. This is a tried and true method that I've used on my OpenSta...
DevOps is a world surrounded by information, starting from a single commit and ending in roll out to production. In this talk, I'll introduce you to the world of Taboola DevOps data collection, to better understand what goes on under the hood. The system we've developed in-house helps us collect and analyse the entire DevOps process from the very first commit all the way to production. It provides us a full clear view with a drill-down toolset that helps keep us away from the dark side. ...
We at Capgemini have developed a cloud-native PaaS Solution called "Apollo". Apollo is built on top of following open source components. - Apache Mesos for cluster management, scheduling & resource isolation - Marathon or Kubernetes for Container orchestration - Docker for application container runtime, - Consul for service discovery via DNS - Weave for networking of Docker Containers - Traefik for application container load balancing
After years of investments and acquisitions, CloudBlue was created with the goal of building the world's only hyperscale digital platform with an increasingly infinite ecosystem and proven go-to-market services. The result? An unmatched platform that helps customers streamline cloud operations, save time and money, and revolutionize their businesses overnight. Today, the platform operates in more than 45 countries and powers more than 200 of the world's largest cloud marketplaces, managing mo...
With digital video content creation going viral and assuming the bulk of Internet traffic, how can the deluge of video content be analyzed effectively to derive insights and ROI? After all, video is not only huge in size, but it is complex given various visual, audio and temporal elements. Video summarization (a mechanism for generating a short video summary via key frame analysis or video skimming) has become a popular research topic industry-wide and across academia. Video thumbnail generation...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility.
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio a...
Containerized software is riding a wave of growth, according to latest RightScale survey. At Sematext we see this growth trend via our Docker monitoring adoption and via Sematext Docker Agent popularity on Docker Hub, where it crossed 1M+ pulls line. This rapid rise of containers now makes Docker the top DevOps tool among those included in RightScale survey. Overall Docker adoption surged to 35 percent, while Kubernetes adoption doubled, going from 7% in 2016 to 14% percent.
Technology has changed tremendously in the last 20 years. From onion architectures to APIs to microservices to cloud and containers, the technology artifacts shipped by teams has changed. And that's not all - roles have changed too. Functional silos have been replaced by cross-functional teams, the skill sets people need to have has been redefined and the tools and approaches for how software is developed and delivered has transformed. When we move from highly defined rigid roles and systems to ...
Even if your IT and support staff are well versed in agility and cloud technologies, it can be an uphill battle to establish a DevOps style culture - one where continuous improvement of both products and service delivery is expected and respected and all departments work together throughout a client or service engagement. As a service-oriented provider of cloud and data center technology, Green House Data sought to create more of a culture of innovation and continuous improvement, from our helpd...