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SYS-CON MEDIA Authors: Pat Romanski, Elizabeth White, Peter Silva, Glenn Rossman, Kevin Jackson

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Frontier Communications Included in Vice President Biden’s ‘Ready to Work’ Report

Frontier Communications Corporation (NASDAQ:FTR) was included in Vice President Joe Biden’s new report, Ready to Work: Job-Driven Training and American Opportunity. The report is the result of a request by President Obama during his 2014 State of the Union Address.

Frontier is among the companies that signed onto the White House Best Practices on Recruiting and Hiring the Long-Term Unemployed in January 2014. The Vice President’s report included the following about a Frontier Best Practice:

Frontier has formally committed to giving the long-term unemployed a better chance at a good job by adopting best practices on recruiting and hiring. However, years before its CEO signed the Best Practices Pledge, Frontier was alert to eliminating hiring screens, such as credit checks, that could inadvertently disadvantage the long-term unemployed. Removing the credit checks had no negative effect, a fact the company recently proved by reviewing hires who would have been “screened out” had a credit check policy been in place. Looking at 30 hires, 95 percent of those hired would have failed a credit check. This talent would have been lost due to a screen with no bearing on a position’s job qualifications or the applicant’s performance. The ripple effect of a “do not hire” decision significantly and negatively affects an applicant’s (and his/her family’s) housing, health insurance, self-respect, and more. Frontier is a better company for having a talented and dedicated new employee.

Since signing the Best Practices Pledge, Frontier has implemented other steps to make their hiring process more accessible and user-friendly. For example, video interviewing is now common (in person interviews are an option) and has made the hiring process more accessible to those with physical challenges. Video interviews are especially helpful for customer service jobs, allowing the off-site interviewer/hiring manager to appreciate “soft” competencies not apparent from a resume. Interviews with applicants having high levels of these competencies can result in job offers, demonstrating that a resume showing wide gaps in employment is not an indicator of a candidate’s overall abilities. The success of video interviewing has expanded hiring pools; hiring managers see it as a positive development and it is appreciated by applicants who might not be able to travel easily, for whatever reason, to an interview site.

Frontier Communications is now a member of Platform to Employment, a nationally-recognized program to help long-term unemployed workers get back to work. The Company plans to use Platform to Employment for more hires in 2014. In addition, in June 2014, Frontier’s Vice President of Talent Acquisition and Development was appointed to the board of The WorkPlace.

Cecilia K. McKenney, Executive Vice President of Human Resources and Administrative Services for Frontier, notes, “Frontier is committed to creating `upskill’ opportunities for American workers and employers. For example, our relationship with the Bridgeport-based organization The WorkPlace, one of five Workforce Development Boards in Connecticut, is a great way to prepare people for careers while strengthening the workforce for employers.”

Frontier has been recognized for its commitment to hiring military veterans and reservists and was named a 2014 `Top 100’ Military Friendly Employer. The company is an active member of the White House initiative Joining Forces, the Military Spouse Employment Partnership Act, Honor and Remember, and numerous state and local programs designed to increase hiring of unemployed veterans and reservists and their family members. More information is available at this Frontier Careers website.

About Frontier Communications

Frontier Communications Corporation (NASDAQ:FTR) offers broadband, voice, satellite video, wireless Internet data access, data security solutions, bundled offerings and specialized bundles for residential customers, small businesses and home offices, and advanced communications for medium and large businesses in 27 states. Frontier’s approximately 13,700 employees are based entirely in the United States. More information is available at www.frontier.com.

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