SYS-CON MEDIA Authors: Jim Kaskade, Yeshim Deniz, Elizabeth White, Greg Ness, Sean Houghton

News Feed Item

Detroit Metro Airport Launches Automated Passport Control (APC) Technology to Speed International Passenger Processing

Detroit Metropolitan Airport (DTW), U.S. Customs and Border Protection (CBP), and Delta Air Lines recently completed installation of 30 new Automated Passport Control (APC) kiosks in the McNamara Terminal international arrivals / federal inspection services area. The new kiosks, which were deployed in late June, are already dramatically reducing the processing times for many arriving international passengers at Detroit Metro Airport (DTW), and customers using the kiosks have seen wait times cut by as much as 40% on the initial international flights using the technology.

“These new APC machines help maintain the safety and security of our airport while improving efficiency,” said airport authority CEO Tom Naughton. “With international passenger traffic increasing 23 percent the last five years at DTW, it is important that we stay ahead of the curve, and these new kiosks are a great example of how working together with our partners, we continue to improve our travelers’ airport experience here in Detroit.”

APC is an easy-to-use self-service kiosk that allows passengers to submit their declaration and biographic information electronically, and reduce the time they spend with a CBP officer. Eligible arriving international passengers proceed directly to a self-service APC kiosk in the passport control area. Passengers are then prompted to scan their passports, use the kiosk’s camera to take a photograph, answer simple biographic and flight information questions, and complete the standard Customs Declaration questions using the kiosk’s touch-screen.

Passengers using APC no longer need to fill out a paper Customs Declaration form. The kiosk will give passengers a receipt that they will provide, along with their passports, to a CBP officer to finalize their inspection for entry into the U.S. The CBP officer is then able to focus on identity verification, admissibility and questioning to determine purpose and intent of travel, thereby reducing processing times.

“It is imperative that any technological improvements utilized by CBP advance our dual role of protecting the American people and facilitating legitimate travelers,” said Devin Chamberlain, CBP Area Port Director, Detroit Metropolitan Airport. “The APC program moves legitimate travelers more seamlessly, and concurrently allows our officers to concentrate on document verification and enforcement. The successful implementation of this program is a testament to the quality public-private partnerships in our industry.”

“These new kiosks will improve the overall experience in Detroit for our international customers thanks to shorter wait times, less congestion and faster processing for exiting customs,” said John Fechushak, Delta's vice president – Detroit. “We strive to provide our customers with an enjoyable travel experience from start to finish, and that includes customs and border protection checkpoints.”

Developed and first implemented by the Vancouver Airport Authority (YVR) the BorderXpress, APC system automates the administrative function of the border inspection process, reducing passenger wait times, traveler congestion and processing costs.

“We are very excited to partner with Delta Air Lines and Wayne County Airport Authority to deliver BorderXpress Automated Passport Control kiosks to major airports in the United States. Detroit Metropolitan Airport is the newest location to offer our technology to improve the passenger experience,” said Craig Richmond, President and CEO, Vancouver Airport Authority. “By simplifying the customs border control process for passengers and airports alike, we are helping to end the airport waiting game.”

The 30 APC kiosks installed at the McNamara Terminal were purchased by the airport at a cost of approximately $2 million. Additional kiosks are planned for the airport’s North Terminal later this year.

Detroit Metropolitan Wayne County Airport (DTW) welcomed more than 32 million passengers in 2013 and is one of the world’s leading air transportation hubs. With service from 13 scheduled passenger airlines, Michigan’s largest airport offers more than 1,100 flights per day to and from nearly 150 non-stop destinations on four continents. In 2010, DTW ranked highest in overall customer satisfaction among large airports in the J.D. Power and Associates North America Airport Satisfaction Study. With two award-winning passenger terminals, six jet runways, and an onsite AAA Four-Diamond Westin Hotel, DTW is among the world’s most efficient, customer friendly and operationally capable airports in North America. DTW is operated by Wayne County Airport Authority, which also operates nearby Willow Run Airport—an important corporate, cargo and general aviation facility. The Airport Authority is entirely self-sustaining and does not receive tax dollars to support airport operations. Visit www.metroairport.com for more information.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software ...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, a...
Fundamentally, SDN is still mostly about network plumbing. While plumbing may be useful to tinker with, what you can do with your plumbing is far more intriguing. A rigid interpretation of SDN confines it to Layers 2 and 3, and that's reasonable. But SDN opens opportunities for novel constructions in Layers 4 to 7 that solve real operational problems in data centers. "Data center," in fact, might become anachronistic - data is everywhere, constantly on the move, seemingly always overflowing. Net...
SYS-CON Events announced today that Gridstore™, the leader in hyper-converged infrastructure purpose-built to optimize Microsoft workloads, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Gridstore™ is the leader in hyper-converged infrastructure purpose-built for Microsoft workloads and designed to accelerate applications in virtualized environments. Gridstore’s hyper-converged infrastructure is the ...
"ElasticBox is an enterprise company that makes it very easy for developers and IT ops to collaborate to develop, build and deploy applications on any cloud - private, public or hybrid," stated Monish Sharma, VP of Customer Success at ElasticBox, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrateg...
The Internet of Things promises to transform businesses (and lives), but navigating the business and technical path to success can be difficult to understand. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, demonstrated how to approach creating broadly successful connected customer solutions using real world business transformation studies including New England BioLabs and more.
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happe...
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and asse...
DevOps is all about agility. However, you don't want to be on a high-speed bus to nowhere. The right DevOps approach controls velocity with a tight feedback loop that not only consists of operational data but also incorporates business context. With a business context in the decision making, the right business priorities are incorporated, which results in a higher value creation. In his session at DevOps Summit, Todd Rader, Solutions Architect at AppDynamics, discussed key monitoring techniques...
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect...
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to th...
What do a firewall and a fortress have in common? They are no longer strong enough to protect the valuables housed inside. Like the walls of an old fortress, the cracks in the firewall are allowing the bad guys to slip in - unannounced and unnoticed. By the time these thieves get in, the damage is already done and the network is already compromised. Intellectual property is easily slipped out the back door leaving no trace of forced entry. If we want to reign in on these cybercriminals, it's hig...
The definition of IoT is not new, in fact it’s been around for over a decade. What has changed is the public's awareness that the technology we use on a daily basis has caught up on the vision of an always on, always connected world. If you look into the details of what comprises the IoT, you’ll see that it includes everything from cloud computing, Big Data analytics, “Things,” Web communication, applications, network, storage, etc. It is essentially including everything connected online from ha...