|By Business Wire||
|August 6, 2014 08:03 AM EDT||
InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results, today announced two new hires who will deepen InMoment’s ability to serve individual client and industry needs.
Matt Kirven joined InMoment as the company’s director of business solutions and will focus on developing new opportunities in the contact center industry. He has nearly 20 years of experience in technology business development, with 13 of those years working with customer experience-related solutions. Most recently, Kirven was responsible for growing Verint’s Voice of Customer Analytics practice area and heading up the development of new strategic enterprise accounts at the company.
Gene Hui recently teamed up with Cheryl Miller to direct client engagement at InMoment. Hui brings years of on-the-ground operational and managerial experience in restaurants and consumer services, including FedEx Kinkos. Most recently, he oversaw the guest insights program at Panda Restaurant Group, America’s fastest growing Chinese restaurant concept, with more than 1,665 locations throughout the United States and Puerto Rico. Miller offers clients 20+ years of operational and managerial expertise with major restaurant brands and multi-unit operators, including Arby’s and McDonald’s.
Other InMoment team members with deep CX and vertical expertise include: Client Experience Director Eli Fillmore, a 20-year veteran of client-side operations and customer experience, having worked with global brands like Morgan Stanley Smith Barney, Kelly Services, CVS Caremark Corp., and others. Director of Client Services Rick Banovich boasts 20 years of operational expertise in retail and food service, working with brands like Sears Holdings and Kroger. Before coming to InMoment, Client Advisor Landon Johnson held management positions in some of the world’s largest and most successful contact centers in the world.
“First and foremost, InMoment is dedicated to providing the most sophisticated, yet simple and elegant, technology to help our clients listen to and enhance relationships with their customers,” said President Lonnie Mayne. “However, technology is always a means to an end. And if we’re going to build a solution that delivers real value to clients, we must understand their businesses. The best way we know to do that is to hire smart people with first-hand experience. There is simply no substitute for authentic know-how.”
InMoment™ is a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results through better experiences. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement technology, as well as strategic guidance and tactical instruction, support and services to 350 brands across 25 industries in 128 countries. The company is the leading VoC vendor for the food services, retail and contact center industries, with deep domain expertise in B2B, healthcare, hospitality and numerous others. For more information, visit www.inmoment.com.
As cloud gives an opportunity to businesses to buy services externally - how is cloud impacting your customers? In his General Session at 15th Cloud Expo, Fabio Gori, Director of Worldwide Cloud Marketing at Cisco, will provide answers to big questions: Do you see hybrid cloud as where the world is going? What benefits does it bring? And how does Cisco connect all of these clouds? He will also te...
Oct. 31, 2014 06:45 PM EDT Reads: 841
Can we look to the paradigm of cloud computing from a completely different perspective? In his General Session at 15th Cloud Expo, Gundars Kulups, Sales Director at DEAC, will discuss what we can learn from our dining habits when choosing a cloud solution. Gundars Kulups is Sales Director at DEAC, full service data center operator. An IT expert, he specializes in European countries and has worke...
Oct. 31, 2014 06:45 PM EDT Reads: 711
SYS-CON Events announced today that TMCnet has been named “Media Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Technology Marketing Corporation (TMC) is the world's leading business to business and integrated marketing media company, servicing niche markets within the communications and t...
Oct. 31, 2014 06:30 PM EDT Reads: 838
SYS-CON Events announced today that Aria Systems, the recurring revenue expert, has been named "Bronze Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Aria Systems helps leading businesses connect their customers with the products and services they love. Industry leaders like Pitney Bowes, E...
Oct. 31, 2014 06:30 PM EDT Reads: 2,136
The 4th International DevOps Summit, co-located with16th International Cloud Expo – being held June 9-11, 2015, at the Javits Center in New York City, NY – announces that its Call for Papers is now open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and ...
Oct. 31, 2014 06:15 PM EDT Reads: 2,145
We live in a time when seconds – even milliseconds – can have a dramatic economic impact on your company’s future. With technology being the primary conduit for consumer interaction, the user experience is at center stage. User experience will be a deciding factor in separating the future winners from the losers. By building more speed and agility into the application delivery process, DevOps prom...
Oct. 31, 2014 06:00 PM EDT Reads: 1,391
SYS-CON Events announced today that AgilePoint, the leading provider of Microsoft-centric Business Process Management software, will exhibit at SYS-CON's 2nd International @ThingsExpo which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. AgilePoint is the leading provider of Microsoft-based Business Process Management (BPM) software products, has 1,...
Oct. 31, 2014 05:00 PM EDT Reads: 1,128
SYS-CON Events announced today that Parasoft will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. For 27 years, Parasoft has researched and developed software solutions that help organizations deliver defect-free software efficiently. By integrating Development Testing, API/cloud/SOA/composi...
Oct. 31, 2014 05:00 PM EDT Reads: 1,019
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at Internet of @ThingsExpo, Jesse Shiah, CEO / ...
Oct. 31, 2014 04:00 PM EDT Reads: 1,577
SYS-CON Events announced today that Utimaco will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Utimaco is a leading manufacturer of hardware based security solutions that provide the root of trust to keep cryptographic keys safe, secure critical digital infrastructures and protect high val...
Oct. 31, 2014 03:00 PM EDT Reads: 1,938