SYS-CON MEDIA Authors: Ian Khan, Liz McMillan, AppDynamics Blog, Harry Trott, Blue Box Blog

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Electric Insurance Company® Taps Agencyport Software for Policyholder Self-Service Portal

Agencyport Software, a leading provider of web-based distribution software and services to the P&C insurance industry, announced today that Electric Insurance Company has chosen the vendor’s AgencyPortal™ point-of-sale and service platform, which includes the Connect5 solution, to create a differentiated online experience for customers through a robust self-service center.

Electric Insurance sought a web solution that would make servicing existing policyholders faster and easier. The offering will include full billing, claims, endorsement and renewal functionality for the carrier’s personal lines, and will be accessible by Electric Insurance’s agents, policyholders, and internal customer service staff. Electric Insurance worked with Agencyport Software previously to build its Always On® mobile application.

“Policyholders and those who service them have an increasing need to service policies quickly, easily and directly,” said Kimberly Koury, CIO at Electric Insurance. “They also have growing expectations for their online experiences. A robust self-service center like the one that AgencyPortal™ provides is critical for building and maintaining Electric Insurance’s customer loyalty and retention.”

“Do It Yourself online is here to stay,” said Curt Stevenson, CEO at Agencyport Software. “And the insurance industry is not immune to it. Leading P&C carriers are recognizing the need to give their customers the kind of 24/7 access to their insurance policy information as they have to their bank and other accounts. We’re delighted to partner with Electric Insurance again to help them improve their customer experience.”

About Electric Insurance Company

Electric Insurance Company (http://www.ElectricInsurance.com) is a national, leading provider of personal and commercial lines insurance products. Established in 1966 to specifically serve GE employees, Electric Insurance now extends its superior personal lines products and outstanding service to discerning consumers inside and outside of the GE community. Electric Insurance Company—with a credit rating of “A” from A.M. Best—offers its auto, homeowners, condo, renters, and umbrella insurance through the Web, select Independent Agents, or by phone at 800.227.2757.

About Agencyport Software:

Agencyport Software lets P&C insurers engage simply and quickly with their product distribution channels and technology partners. We offer the world's leading web-based distribution technologies and robust business intelligence tools—making the complex business of insurance simpler and smarter, increasing efficiency, improving underwriting, and sharpening carriers’ competitive edge. www.agencyport.com

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