SYS-CON MEDIA Authors: Elizabeth White, Yeshim Deniz, Pat Romanski, Nikita Ivanov, Sean Houghton

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Opportunities Like the 2014 Customer Solutions Expo Don’t Come around Very Often

When organizers of SpeechTEK, CRM Evolution, and Customer Service Experience decided to co-locate their individual conferences, it was inevitable that a single exhibition of customer service and speech recognition solutions providers would emerge. The result is the Customer Solutions Expo, August 18-20 at the New York Marriott Marquis.

Proving that the whole is indeed larger than the sum of the individual parts, the Customer Solutions Expo puts all of the leading sales, marketing, customer service and speech recognition solutions providers in one place, creating an ideal opportunity for C-level executives, industry pioneers and technology gurus to meet and discuss new products, services, applications and innovations.

The Customer Solutions Expo features companies from around the world in a single showcase that allows attendees to compare technologies and solutions from multiple vendors and determine which are best suited for their particular needs.

“We have put together an extremely comprehensive showcase of speech recognition and customer service solutions providers,” says David Myron, editorial director of CRM and Speech Technology magazines, organizers of the co-located conferences. “Opportunities to meet and interact with this many solutions providers in one place just don’t come around very often. This year we are concentrating on how to automate interactions between business and customers using the latest technologies.”

Exhibits are open to the general public Monday, August 18, from 5:00 p.m. to 7:00 p.m., Tuesday, August 19, from 10:00 a.m. to 5:30 p.m., and Wednesday, August 20, from 10:00 a.m. to 1:00 p.m. Admission to the exhibit hall is $35. SpeechTEK, CRM Evolution and Customer Service Experience conference attendees receive free admittance.

The co-located conferences bring together a broad range of experts in speech technology and customer relationship management for a 3-day examination of the latest innovations and strategies for customer engagement. Together the three conferences feature more than 120 strategic and tactical customer sessions covering all of the major areas of interest in customer relationship management.

Information about each of the conferences and the Expo is available at the following websites: www.speechtek.com, www.crmevolution.com, www.custservexperience.com, and www.customersolutionsexpo.com.

About Customer Solutions Expo

The Customer Solutions Expo (www.customersolutionsexpo.com) is a showcase of strategies and solutions from the leading sales, marketing, customer service, and speech recognition providers.

About SpeechTEK

Launched in 1995, the SpeechTEK Conference (www.speechtek.com) is recognized worldwide as the industry’s premier event focusing on products, services, applications, solutions and innovations using speech technologies. The trade show and educational conference attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions.

About CRM Evolution

CRM Evolution is a premier conference and exposition (www.crmevolution.com) showcasing the latest ideas and trends in customer relationship management. CRM practitioners, consultants and other leading voices in the industry meet annually at CRM Evolution to share and discuss the latest ideas, strategies, innovations, and services and solutions from the world’s leading companies. CRM Evolution, destinationCRM.com, and CRM magazine are properties of CRM Media, a division of Information Today, Inc.

About Customer Service Experience

The Customer Service Experience (www.custservexperience.com) conference focuses on the multichannel customer service environment and the effective use of traditional and new communications channels, including the use of social media and mobile devices.

About Information Today

Information Today, Inc. (www.infotoday.com) is a leading publisher and conference organizer in the field of technology and technology applications in today’s enterprise. In addition to producing the CRM Evolution, SpeechTEK and Customer Service Experience conferences, Information Today, Inc. also publishes CRM and Speech Technology magazines and their corresponding websites (www.destinationCRM.com and www.speechtechmag.com). The company also publishes Streaming Media, KMWorld, Database Trends and Applications, and EContent magazines.

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