|By PR Newswire||
|August 11, 2014 01:46 PM EDT||
PALO ALTO, Calif., Aug. 11, 2014 /PRNewswire/ -- Jive Software, Inc. (Nasdaq: JIVE) today announced that customer Penn Foster, a leader in career-focused online and hybrid education designed to address the skills gap in America, has won a coveted International Customer Management Institute (ICMI) 2014 Global Contact Center Award. Created by social business solutions partner 7Summits using the industry-leading JiveX community software platform, the Penn Foster Student Community has dramatically improved student experience and engagement through greater collaboration with faculty, staff and peers while reducing email usage by 40 percent.
"Since its launch, the Penn Foster Student Community has evolved into an important fixture for both students and staff," said Mark Slayton, vice president of customer relations management, Penn Foster. "We continually hear from students how the community is an important part of their experience, providing them with the support from peers and faculty they need to progress in their studies and achieve their goals. It's gratifying that our Student Community has been recognized for being a game-changing educational resource for our students, while having a significant impact on our business."
Penn Foster created its online student community as a response to the school's rapidly growing enrollment and the rising cost-per-interaction between students and Penn Foster's staff and faculty. At the time, the school's communication avenues were limited to telephone, email and, to a lesser extent, chat.
The educational leader also faced challenges unique to its virtual campus environment. "As an online school, people can't visit our campus to touch and feel it," said Dara Warn, chief marketing officer, Penn Foster. "Our Student Community is completely open by design, so prospective students can see the different groups and understand how learning happens. This helps them realize there are real people behind Penn Foster – and enables a true human connection."
Initially launched in 2010 as "eCampus," the site allowed students to connect with peers to share experiences and tips, and meet other students in their same field of study. In 2012, Penn Foster upgraded the site to feature a wider variety of support services, including a community map for students to find others in their area with which to connect, polls, student blogs, organized discussions and groups by area of study, a calendar of events, documents and video links. In 2013, Penn Foster introduced the Bunchball gamification application to further increase engagement of its community members. One year after implementation, the new community reached 64,622 users – an increase of 200 percent. By the end of 2013, emails were reduced by more than 40 percent, and the cost per interaction dropped an average of $1.06 each year since 2010.
The Penn Foster Student Community is underpinned by Jive's market-leading JiveX community platform, which enables companies to connect, communicate and collaborate with their customers and partners. "In an increasingly competitive market, forward-thinking higher education institutions such as Penn Foster are recognizing the power of establishing online communities to gain market share, and more deeply engage with current and prospective students and alumni," said Elisa Steele, executive vice president of marketing and products, Jive. "It's rewarding to witness the industry's continued recognition of Penn Foster's strategic JiveX deployment and the significant benefits it's delivering to both the business and its student community."
A longtime partner of Jive and a leading social business solutions provider, 7Summits designed the award-winning Penn Foster Student Community. "7Summits worked with Penn Foster to shape a true online campus, which allows students, faculty and staff to interact and collaborate across geographical boundaries," said Paul Stillmank, founder and CEO, 7Summits. "The success of the Penn Foster Community further reinforces the business value that we are unlocking for businesses with social technologies and paves the way for similar communities in the higher education space."
Founded in 1890, Penn Foster has been a leader in career-focused distance and hybrid learning for more than 100 years through its high school, career school and college. Through direct enrollment by students as well as partnerships with schools and businesses, more than 13 million people have taken Penn Foster-enabled courses to further their education debt-free and better position them for life success. Today, Penn Foster graduates 25,000 students yearly and enrolls more than 100,000 new students each year in programs designed to address the gap in middle skilled careers. For more information, visit www.pennfoster.edu.
The ICMI Global Contact Center Awards program is the most comprehensive awards program dedicated to the customer management industry. To see a list of all 2014 award finalists and winners, please visit http://www.icmi.com/Resources/Contact-Center-Awards/Finalists-Winners#2014
About Jive Software
Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com.
7Summits is a leading social business solutions provider, founded in 2009 to help companies engage customers, partners and employees to grow their business and become more fully networked enterprises. By partnering with premier technology companies like Jive, 7Summits creates comprehensive online communities that deliver top-line revenue growth and bottom-line productivity improvements. The company is a valued strategic partner of Fortune 500 companies and has received investment funding from Sverica International. 7Summits is headquartered in Milwaukee, Wisconsin with an extended presence in Chicago, New York, Denver and Austin. For more information, please visit www.7summitsagency.com.
SOURCE Jive Software
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
May. 6, 2015 12:15 PM EDT Reads: 5,833
DevOps Summit, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developmen...
May. 6, 2015 12:15 PM EDT Reads: 970
As cloud gives an opportunity to businesses to buy services externally – how is cloud impacting your customers? In his General Session at 15th Cloud Expo, Fabio Gori, Director of Worldwide Cloud Marketing at Cisco, provided answers to big questions: Do you see hybrid cloud as where the world is going? What benefits does it bring? And how does Cisco connect all of these clouds? He also discussed Intercloud and Cisco’s investment on it.
May. 6, 2015 12:00 PM EDT Reads: 5,180
Database apps on mobile devices shouldn't stop working when there's limited or no network connectivity. In his session at 16th Cloud Expo, Bradley Holt, a Developer Advocate for IBM Cloudant, will discuss how to bring data stored in a cloud database to the edge of the network (and back again), whenever an Internet connection is available. He will demonstrate techniques for replicating cloud databases with mobile devices in order to build offline-enabled mobile apps that can provide a better,...
May. 6, 2015 12:00 PM EDT Reads: 1,057
SYS-CON Events announced today that B2Cloud, a provider of enterprise resource planning software, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. B2cloud develops the software you need. They have the ideal tools to help you work with your clients. B2Cloud’s main solutions include AGIS – ERP, CLOHC, AGIS – Invoice, and IZUM
May. 6, 2015 12:00 PM EDT Reads: 4,507
The WebRTC Summit 2015 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.
May. 6, 2015 11:15 AM EDT Reads: 3,221
It's time to put the "Thing" back in IoT. Whether it’s drones, robots, self-driving cars, ... There are multiple incredible examples of the power of IoT nowadays that are shadowed by announcements of yet another twist on statistics, databases, .... Sorry, I meant, Big Data(TM), tiered storage(TM), complex systems(TM), smart nations(TM), .... In his session at WebRTC Summit, Dr Alex Gouaillard, CTO and Co-Founder of Temasys, will discuss the concrete, cool, examples of IoT already happening tod...
May. 6, 2015 11:15 AM EDT Reads: 723
SYS-CON Events announced today that CenturyLink, Inc., a leader in the network services market, has been named “Platinum Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and ...
May. 6, 2015 11:00 AM EDT Reads: 1,315
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and eas...
May. 6, 2015 11:00 AM EDT Reads: 4,439
There is no doubt that Big Data is here and getting bigger every day. Building a Big Data infrastructure today is no easy task. There are an enormous number of choices for database engines and technologies. To make things even more challenging, requirements are getting more sophisticated, and the standard paradigm of supporting historical analytics queries is often just one facet of what is needed. As Big Data growth continues, organizations are demanding real-time access to data, allowing immed...
May. 6, 2015 11:00 AM EDT Reads: 5,856
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch ...
May. 6, 2015 11:00 AM EDT Reads: 4,000
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on T...
May. 6, 2015 11:00 AM EDT Reads: 2,982
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software ...
May. 6, 2015 11:00 AM EDT Reads: 899
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
May. 6, 2015 10:45 AM EDT Reads: 4,469
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, a...
May. 6, 2015 10:30 AM EDT Reads: 5,478