Click here to close now.

SYS-CON MEDIA Authors: Liz McMillan, Carmen Gonzalez, Pat Romanski, AppDynamics Blog, Roger Strukhoff

News Feed Item

Alberta Federation of Labour pays $50,000 for violating the Unsolicited Telecommunications Rules

OTTAWA-GATINEAU, Aug. 13, 2014 /CNW/ - The Canadian Radio-television and Telecommunications Commission (CRTC) announced today that the Alberta Federation of Labour (AFL) has paid $50,000 in administrative monetary penalties as part of a settlement over violations of the Unsolicited Telecommunications Rules. The company also agreed to end its previous telemarketing practices and help promote awareness of the Rules. The AFL is a voluntary organization consisting of 29 union affiliates and representing 160,000 workers in Alberta.

Acting on complaints submitted by Canadians, the CRTC investigated the AFL for alleged violations of the Unsolicited Telecommunications Rules. The CRTC found that through a third-party firm, the AFL made unsolicited telemarketing calls via an automatic dialing-announcing device (ADAD). These calls did not comply with the Rules. Specifically, the ADAD messages did not provide a local or toll-free phone number and mailing address where the AFL could be reached.

In addition to paying the administrative monetary penalty, the AFL has committed to ensure future compliance with the Rules. They will ensure ADAD communications made on its behalf begin with a clear message identifying the AFL as the organization for which the call is made and indicating the purpose of the call. This identification message shall include an email address or postal address, and a local or toll-free phone number where an AFL representative can be reached. As well, the AFL will develop and implement a comprehensive program to comply with the Rules. The program shall include:

  • written policies and procedures that address compliance with the Rules
  • education and training programs for people involved in initiating unsolicited telecommunications
  • record-keeping procedures to help AFL and Commission staff verify compliance
  • registration and tracking of complaints related to unsolicited telecommunications, and resolutions
  • disciplinary procedures for compliance failures
  • third-party telemarketer arrangements that address compliance and assign responsibility for obligations
  • communications with CRTC staff as necessary to determine compliance

The CRTC is continuing to enhance its monitoring to ensure telemarketers follow the Unsolicited Telecommunications Rules and to reduce the number of unwanted calls to Canadians. The CRTC can discuss corrective actions with individuals, firms or organizations engaged in telemarketing, which may lead to a settlement that includes an administrative monetary penalty and other corrective measures. The CRTC can also issue warnings and citations, conduct inspections and issue notices of violation.

To date, the CRTC's enforcement actions have yielded over $4 million in administrative monetary penalties, which are remitted to the Receiver General for Canada, and $741,000 in other payments.

About the National Do Not Call List

The National Do Not Call List was launched in 2008 to protect Canadians from unsolicited telecommunications. Canadians may register on the National Do Not Call at no charge. Over 12 million numbers are currently registered on the List.

Canadians can register their numbers, verify whether a number is on the List or file a complaint about a telemarketer by calling 1-866-580-DNCL (3625) or visiting www.lnnte-dncl.gc.ca.

Quick Facts

  • The Alberta Federation of Labour (AFL) has paid $50,000 as part of a settlement over violations of the Unsolicited Telecommunications Rules.
  • The Unsolicited Telecommunications Rules are a set of strict rules that individuals, companies and organizations must follow when making telemarketing calls.
  • The CRTC is committed to protecting Canadians and is continuing to enhance its monitoring to ensure that all telemarketers follow the rules.
  • To date, the CRTC's enforcement efforts have yielded over $4 million in penalties, which are remitted to the Receiver General for Canada, and $741,000 in other payments.

Quote

"Canadians deserve to know the purpose of an ADAD call and how to contact the organization behind it. The Unsolicited Telecommunications Rules make those obligations clear for all individuals and groups involved in telemarketing. Our settlement with the AFL reflects the organization's cooperation with our investigation and willingness to work with the CRTC to promote awareness of the Rules."

Tom Lowry, Director, Telecommunications Enforcement, CRTC

Associated Link

Notices of Violation

This document is available in alternative format upon request.

 

SOURCE Canadian Radio-television and Telecommunications Commission

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
There is no question that the cloud is where businesses want to host data. Until recently hypervisor virtualization was the most widely used method in cloud computing. Recently virtual containers have been gaining in popularity, and for good reason. In the debate between virtual machines and containers, the latter have been seen as the new kid on the block – and like other emerging technology have had some initial shortcomings. However, the container space has evolved drastically since coming on...
Mobile commerce traffic is surpassing desktop, yet less than 20% of sales in the U.S. are mobile commerce sales. In his session at 15th Cloud Expo, Dan Franklin, Segment Manager, Commerce, at Verizon Digital Media Services, defined mobile devices and discussed how next generation means simplification. It means taking your digital content and turning it into instantly gratifying experiences.
Enterprises are fast realizing the importance of integrating SaaS/Cloud applications, API and on-premises data and processes, to unleash hidden value. This webinar explores how managers can use a Microservice-centric approach to aggressively tackle the unexpected new integration challenges posed by proliferation of cloud, mobile, social and big data projects. Industry analyst and SOA expert Jason Bloomberg will strip away the hype from microservices, and clearly identify their advantages and d...
Container frameworks, such as Docker, provide a variety of benefits, including density of deployment across infrastructure, convenience for application developers to push updates with low operational hand-holding, and a fairly well-defined deployment workflow that can be orchestrated. Container frameworks also enable a DevOps approach to application development by cleanly separating concerns between operations and development teams. But running multi-container, multi-server apps with containers ...
Software Development Solution category in The 2015 American Business Awards, and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program. More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration. "We are honored to be recognized as a leader in the software development industry by the Stevie Awards judges," said Steve Brodie, CEO of Electric Cloud. "We introduced ElectricFlow and our Deploy app...
What do a firewall and a fortress have in common? They are no longer strong enough to protect the valuables housed inside. Like the walls of an old fortress, the cracks in the firewall are allowing the bad guys to slip in - unannounced and unnoticed. By the time these thieves get in, the damage is already done and the network is already compromised. Intellectual property is easily slipped out the back door leaving no trace of forced entry. If we want to reign in on these cybercriminals, it's hig...
SYS-CON Events announced today that DragonGlass, an enterprise search platform, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. After eleven years of designing and building custom applications, OpenCrowd has launched DragonGlass, a cloud-based platform that enables the development of search-based applications. These are a new breed of applications that utilize a search index as their backbone for data...
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, will discuss IoE and the enormous opportunities it provides to public and private firms alike. She will shar...
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at DevOps Summit, Alex Gorbachev, President of Intelligent Systems Services Inc., will share foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN st...
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager – Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, will review next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discuss how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Speaker Bios Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has b...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading in...
Why does developer experience matters, what makes for a great developer experience and what is the relationship between developer experience and the broader field of user experience? Software developers are gaining more influence over the purchase decisions of technologies with which they must build on and with which they must integrate. For example, the success of Amazon Web Services, Heroku and MongoDB has been driven primarily by individual software developers choosing to use these tools, ra...
Software Defined Storage provides many benefits for customers including agility, flexibility, faster adoption of new technology and cost effectiveness. However, for IT organizations it can be challenging and complex to build your Enterprise Grade Storage from software. In his session at Cloud Expo, Paul Turner, CMO at Cloudian, looked at the new Original Design Manufacturer (ODM) market and how it is changing the storage world. Now Software Defined Storage companies can build Enterprise grade ...
SYS-CON Events announced today that EnterpriseDB (EDB), the leading worldwide provider of enterprise-class Postgres products and database compatibility solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. EDB is the largest provider of Postgres software and services that provides enterprise-class performance and scalability and the open source freedom to divert budget from more costly traditiona...
Fundamentally, SDN is still mostly about network plumbing. While plumbing may be useful to tinker with, what you can do with your plumbing is far more intriguing. A rigid interpretation of SDN confines it to Layers 2 and 3, and that's reasonable. But SDN opens opportunities for novel constructions in Layers 4 to 7 that solve real operational problems in data centers. "Data center," in fact, might become anachronistic - data is everywhere, constantly on the move, seemingly always overflowing. Net...