SYS-CON MEDIA Authors: Pat Romanski, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

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Splunk Software Helps GoodData Scale Business for Customer Success

Splunk Inc. (NASDAQ:SPLK), provider of the leading software platform for real-time Operational Intelligence, today announced that GoodData, a leader in cloud business intelligence, is using Splunk® Enterprise to gain better visibility into its service in order to drive customer growth. GoodData relies on Splunk software to help ensure that its end-to-end Open Analytics Platform is always available for its customers and ready to handle any amount of data. As GoodData has rapidly expanded, Splunk Enterprise has helped the company significantly reduce the amount of time spent monitoring and resolving issues. Read the case study to learn more about GoodData’s results with Splunk.

“GoodData’s Open Analytics Platform is built to unify and simplify a very complex information value chain and Splunk software is at the core of helping us keep this chain intact for every customer,” said Jeff Morris, VP of product marketing at GoodData. “We use Splunk across the entire business for multiple use cases. Right away we were able to eliminate the manual investigations into our big data processes, and add real-time oversight of our logging and monitoring. With Splunk Enterprise, we perform these activities in moments, which improves our responsiveness to customers, without the need to write code or scripts of our own. This adds up to a substantial return on our customers’ investment thanks to Splunk.”

Splunk Enterprise monitors the machine data coming from the core of GoodData’s business – the customer-facing servers and applications where all customer events take place. These events include new user accounts, data mart provisions, data uploads and report and dashboard computations. The data is used for IT operations and application management to ensure any errors are isolated to specific servers and event cases, while the infrastructure is prepared to handle any scale that a customer requires. GoodData has seven teams leveraging Splunk software including quality assurance (QA), security, DevOps, technical support, customer support, product management (telemetry) and managed services. For instance, the DevOps team uses Splunk software to uncover potential issues with pre-production code and security teams monitor for real-time security threats.

“Thriving enterprises like GoodData entrust Splunk software as their data platform to support fast business growth,” said Steve Sommer, chief marketing officer, Splunk. “GoodData’s success with Splunk software is a testament to the business value that Operational Intelligence provides to organizations of all sizes. Their implementation shows just how broadly Splunk software can go – it is everywhere at GoodData.”

Download Splunk Enterprise 6.1 for free today or sign up for the Splunk Online Sandbox and get a free private workspace in the cloud. To learn more about the industry’s first cloud service with 100 percent uptime SLA, visit the Splunk Cloud website.

Register now for .conf2014, the 5th Annual Splunk Worldwide Users' Conference. .conf2014 will feature more than 130 sessions and is expected to attract more than 4,000 Splunk customers, partners, experts and employees. .conf2014 is being held October 6-October 9 at MGM Grand in Las Vegas.

About GoodData

GoodData, the leader in end-to-end cloud analytics, enables more than 140,000 users to store, combine, analyze and visualize data to quickly answer business-critical questions. GoodData’s mission is to help companies become all data enterprises: organizations that gain a competitive advantage by leveraging all data through advanced analytics. The GoodData Open Analytics Platform helps companies manage and analyze that data in one seamless, interactive environment and create breakthrough applications to empower their customers and users. GoodData is headquartered in San Francisco and is backed by Andreessen Horowitz, Fidelity Growth Partners, General Catalyst Partners, Next World Capital, Tenaya Capital, TOTVS SA, and Windcrest Partners. For more information, read our blog, visit our website and follow @gooddata on Twitter.

About Splunk Inc.

Splunk Inc. (NASDAQ:SPLK) provides the leading software platform for real-time Operational Intelligence. Splunk® software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. More than 7,400 enterprises, government agencies, universities and service providers in over 90 countries use Splunk software to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce cost. Splunk products include Splunk® Enterprise, Splunk Cloud™, Splunk Storm®, Hunk™ and premium Splunk Apps. To learn more, please visit http://www.splunk.com/company.

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Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data, Hunk, Splunk Cloud, Splunk Storm and SPL are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2014 Splunk Inc. All rights reserved.

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