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SYS-CON MEDIA Authors: Carmen Gonzalez, Liz McMillan, Kevin Jackson, Peter Silva, Greg Wind

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TeamViewer® Bolsters Mobile Device Support with QuickSupport App Update for Android

TeamViewer, one of the world’s most popular providers of remote control and online meeting software, has expanded its mobile device support with the release of an updated version of the QuickSupport app for Android. Reinforcing the company’s leadership in mobile support technology, the updated QuickSupport app is compatible with Android smartphones and tablets from more than 30 manufacturers, including the world’s most popular brands like Samsung, Sony, and now also LG, Huawei, and HTC (EMEA only). By downloading QuickSupport, Android users can now remotely access and control virtually all Android devices anywhere in the world via TeamViewer 9, just as if the devices were in their own hands.

“We are exceptionally proud to work closely with top mobile device vendors to further extend the list of supported mobile devices, in particular for the market leading Android system,” said Kornelius Brunner, Head of Product Management at TeamViewer. “With an exploding number of smartphones and tablets used in companies and by mobile workforces, the management and support of these devices remains a growing challenge for companies. TeamViewer QuickSupport can help ease the pain of IT supporters around the globe – once again underlining TeamViewer’s technology leadership and true cross-platform capabilities.”

By simply downloading and installing the TeamViewer QuickSupport app, IT support teams can quickly and easily connect to those mobile devices in order to fix problems. QuickSupport provides access to system information and the transfer of files. It allows technicians to see exactly what the smartphone user is seeing and to control the mobile device as if it were in their hands. This helps to resolve issues on the first call, keeps users happy and lowers the overall support costs.

System requirements

The support of mobile devices is available for users of TeamViewer 9. Support can be provided from any Windows or Mac computer to Android-based mobile devices running Android 2.3.3 or higher.

Availability

TeamViewer QuickSupport is available now for download at Google Play. For personal users, TeamViewer software is free of charge. Professional customers in a business environment require an according license. Additional information can be found at: https://www.teamviewer.com/licensing/update.aspx?category=mds

A product video is available at: https://www.youtube.com/watch?v=X3l5HfYO0pY

About TeamViewer

Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio. For more information, visit: www.teamviewer.com

© 2014 TeamViewer GmbH. All rights reserved.

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