|By Business Wire||
|September 3, 2014 12:00 PM EDT||
Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced the acquisition of Singapore-based CanaPlus Consulting (“CanaPlus”). CanaPlus is a leading systems integrator that brings over a decade of expertise implementing Genesys solutions in the APAC region for large, multi-national financial services companies and other leading regional organizations.
In acquiring CanaPlus, Genesys brings customers enhanced professional services capabilities to better address the needs of the regional market. The acquisition also supports the increased demand Genesys has experienced in APAC as organizations in the region see customer experience as a strategic differentiator, and are turning to Genesys for complete customer experience solutions.
Additionally, CanaPlus Consulting brings Genesys expanded market reach in the APAC region supporting new and emerging markets, especially in Southeast Asia. This includes resources to service customers in Malaysia, Indonesia, Thailand and the Philippines – with core operations in Singapore. CanaPlus also brings highly skilled development expertise working with Genesys that have delivered customer experience innovation for regional customers ranging from video contact center and multi-media customer experience solutions to desktop integration.
“CanaPlus Consulting has been instrumental in the success of Genesys in the APAC region since their inception,” said Bruce Eidsvik, Senior Vice President, Asia Pacific, Genesys. “We are excited about the additional talent and expertise that CanaPlus Consulting brings to help customers take their customer experience to new levels.”
The acquisition of CanaPlus Consulting marks the tenth acquisition Genesys has completed since it became a stand-alone enterprise through backing from Permira and Technology Crossover Ventures. Genesys continues to deliver highly differentiated customer experience and contact center solutions, which have been further strengthened through its inorganic investments in market-leading cloud contact center, mobile marketing, quality monitoring, self-service, social media and speech analytics companies including: LM Sistemas, Utopy, Angel, SoundBite, Echopass, Voran Technologia, Ventroliquist, Solariat, and OVM Solutions.
Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. The controlling interest in Genesys is held by Permira (www.permira.com) with participation from Technology Crossover Ventures (www.tcv.com). Visit us at www.genesys.com or call us at +1.888.436.3797.
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"We help companies that are using a lot of Software as a Service. We help companies manage and gain visibility into what people are using inside the company and decide to secure them or use standards to lock down or to embrace the adoption of SaaS inside the company," explained Scott Kriz, Co-founder and CEO of Bitium, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
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