SYS-CON MEDIA Authors: Elizabeth White, Peter Silva, Liz McMillan, Yeshim Deniz, Pat Romanski

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The Top Call Center Software Providers With the Highest Ratings, Determined by Voxilla.com

SAN FRANCISCO, CA -- (Marketwired) -- 09/03/14 -- Call centers are the backbone of a wide variety of companies. They are the units that supply the customers with superior service, answers to their questions, and suggestions about products and services. Call center volume and action is often so high that effective call center software is necessary to maintain above-standard business practices. Voxilla.com has just announced its listing of the top call center providers. The experts at Voxilla.com used an intricate rating system that consisted of measuring features, pricing, consumer ratings, expert opinions, and more. The following are the top call center software providers with the highest ratings, determined by Voxilla.com:

8x8, Inc.

The company 8x8, Inc. offers cloud-based virtual call center solutions with no limitations. Businesses can enhance their relationships with their clients by using their advanced revenue-enhanced system. Their plans offer global connections to customers all over the world. Customers can contact the call center for questions or concerns from any location and at any time of the day or night. Workers will have access to detailed reports that can help them manage and service their customers on a superior level. In addition to the high level of features that 8x8, Inc. provides, the company offers its customers and its workers a high level of security with a PCI and CPNI compliant system. Additionally, an administrator can implement FISMA and HIPAA privacy standards into the system. The 8x8, Inc. company is a top call center software provider because of its advanced system and efficiency.

SafeSoft Solutions

SafeSoft Solutions is so confident in its programs that it offers businesses a risk-free trial of its product. The company also offers its prospective clients a free setup and free incoming and outgoing calls. Other features that the SafeSoft Solutions products offer are a cloud-based forum, free tech support, generous customization options and more. The company also pledges to help boost sales by as much a 400 percent with its with predictive dialers. Sales associates can access features such as campaign tracking, phone-based prospecting, telesales, sales lead follow-ups and more. SafeSoft Solutions is listed as one of the top call center software providers because of its innovations and its sales-based abilities.

4PSA

The 4PSA company has designed a variety of products that suit the needs of the modern customer service center. One of the company's products is VoipNow SPE, and the other product is VoipNow Cloud OnDemand. VoipNow SPE is a feature-packed program that will allow customer service centers to implement PBX services, unified communications, and a wide variety of additional call center tools. VoipNow Cloud OnDemand is the company's cloud-based version of its software. Administrators can setup the VoIP and additional services in less than one hour's time. VoIP services are one of the crucial elements for a call center. Therefore, 4PSA ranks highly on the list of the best call center software providers.

3C Logic

3C Logic is another one of the best call center software providers. The company offers a free trial of its cloud-based call center software. The product is compatible with any VoIP provider, and it has options such as predictive dialer, IVR and ACD. Representatives can multitask without stress by using the inbound and outbound blended software. The user interface is simple to the eyes, but it contains a powerhouse of features such as business analytics, scripting and customer satisfaction tracking. The company designed its product to introduce simplicity and decrease stress.

Voxilla.com is a site that strives to put consumers and businesses in touch with the best VoIP products, business products, and call center support providers. The experts conduct extensive research to find the products and services that they list in their reports. Consumers and businesses can have a high level of confidence when they take advice from Voxilla.com experts.

Businesses interested in learning more about call center software providers should visit: http://voxilla.com/call-center-software/.

Voxilla.com is an authority business and residential VoIP service provider site that offers comparison tools to help businesses and residences to help find the best VoIP provider for them.

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