SAN BRUNO, Calif., March 5 /PRNewswire/ -- InQuira Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, announced today that Invensys Process Systems, a global industrial automation, controls and transportation group, has selected InQuira's Information Manager and Intelligent Search solutions to manage its considerable knowledge assets and power its web-based self-service customer support applications. By leveraging InQuira's solutions, Invensys Process Systems will be able to capture critical knowledge from its highly-skilled, specialized employees and make it available throughout its global organization, enabling employees and customers to resolve even the most complex problems using a common, globally accessible knowledge database.

InQuira's Intelligent Search will allow Invensys Process Systems employees and customers to efficiently search for and find the information they need to resolve their queries. InQuira's integrated Analytics then generates valuable insight from user search and behavior data to ensure that the most relevant, current content is available to meet customer and employee needs.

"At Invensys Process Systems, we're always on the lookout for new technologies that can help us to further improve our global customer support capabilities," said Ricardo Cortejoso, Vice-President Product Support at Invensys Process Systems. "With InQuira, we can now deploy a centralized, multi-lingual knowledge management solution with sophisticated search and retrieval capabilities that will improve our abilities to help our customers to help themselves through appropriate access to our solutions database, as determined by the level of support to which they subscribe."

"Invensys is focused on helping customers and employees solve complex problems," said Mike Murphy, CEO for InQuira. "InQuira is committed to helping them capture knowledge and share information to deliver exceptional, efficient user experiences."

About Invensys

Invensys Process Systems is the world leader in industrial asset performance management. In addition to its rapidly expanding Global Solutions and Performance Management services groups, Invensys' automation business includes industry-leading brands such as Foxboro, Triconex, SimSci-Esscor, and Avantis, whose products are installed in thousands of plants across the world. These range from small hybrid and batch plants to the world's largest upstream projects, refineries, gas plants, petrochemicals plants, power plants, and pulp and paper mills. For more information on Invensys' process automation businesses, please visit http://www.invensys.com/ps .

About InQuira, Inc.

InQuira, Inc. improves the quality of customer interactions through websites and contact centers with integrated applications for intelligent search, knowledge management, analytics and user experience. InQuira's solutions leverage the company's patented intelligent search technology to understand customer intent in real-time and dynamically create a personalized response experience that incorporates the right information, data, applications and navigation paths. Blue-chip customers of InQuira include: Bank of America; AVIS Group; Pitney Bowes; Chrysler; Sun Microsystems; BEA Systems; Fidelity Investments; Honda; and Sovereign Bank. The company is headquartered in San Bruno, Calif. and can be reached by calling +1-650-246-5000 or via the Web at http://www.inquira.com/inq8.asp

CONTACT: Jason Hekl of InQuira, +1-650-246-5024, or jhekl@inquira.com;
or Tyler Lewis of Bateman Group, +1-718-858-0250, or tlewis@bateman-group.com,
for InQuira

Web site: http://www.invensys.com/ps

Web site: http://www.inquira.com/