CGS To Deliver BPO Transformation and Strategy Session at the 3rd Annual Call Center and Customer Care Expo 2007 in Romania

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CGS To Deliver BPO Transformation and Strategy Session at the 3rd Annual Call Center and Customer Care Expo 2007 in Romania

By: PR Newswire

Apr. 17, 2007 07:24 PM

BUCHAREST, Romania, April 17 /PRNewswire/ --

- CGS Industry Veteran, Eduard Ritscher to Present BPO Strategic Initiatives at Eastern European Customer Care Conference

Computer Generated Solutions(R), Inc. (CGS), a leading provider of software, services, and outsourcing solutions to organizations worldwide, will deliver a strategic presentation on Business Process Outsourcing best practices. Eduard Ritscher, Senior Vice President of Strategic Initiatives and BPO at CGS, will review key methodologies that can help organizations leverage call center operations and transition to a BPO environment while streamlining operational efficiencies.

With the company's recent acquisition of EasyCall, one of Romania's leading providers of outsourced technical support and call center services, CGS has expanded its global coverage and capabilities to offer worldwide delivery of customer care solutions, application development expertise, business process outsourcing and multi-language capabilities. CGS will also provide additional information on customer care solutions at their exhibit booth during show hours.

Session Information Title: "Transitioning from Call Center Operations to Business Process Outsourcing" Date: Thursday, April 19, 2007 - 10:00am - 10:45am EEST Presenter: Ed Ritscher, Senior Vice President of Strategic Initiatives and BPO, CGS Location: JW Marriott Bucharest Grand Hotel, Bucharest, Romania For more information on CGS visit http://www.cgsinc.com.

About CGS

For more than twenty three years, Computer Generated Solutions, Inc. (CGS) has enabled global organizations to build competitive advantages by delivering cross-industry expertise and technology solutions on multiple platforms. CGS offers end-to-end, technology-enabled business solutions and services including ERP, CRM, PLM and WMS, portal, eCommerce and application development, learning, training and professional staffing, help desk, customer care, and global sourcing solutions. Established in 1984, CGS is headquartered in New York City and maintains a worldwide presence with 18 offices in North America, Europe and Asia. For more information visit http://www.cgsinc.com.

Web site: http://www.cgsinc.com

Computer Generated Solutions, Inc.

Valerie Brodie, Vice President Marketing of Computer Generated Solutions, Inc., +1-212-261-2074, vbrodie@cgsinc.com

Published Apr. 17, 2007
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