Leading Business Executives Gather to Share Best Practices for Ensuring Continuity of Customer Experience
May. 14, 2007 12:00 PM
RESTON, VA -- (MARKET WIRE) -- 05/14/07 -- eStara, a leading provider of proactive
conversion solutions for enhancing online sales and support initiatives,
today announced the establishment of its Customer Advisory Board. In
conjunction with ATG's annual user conference Insight Live 2007 earlier in
the month, the company held its first Customer Advisory Meeting, featuring
a diverse program of customer and analyst presentations focused on the
multichannel customer experience. The meeting also served as a forum for
customers to demonstrate innovative application of Click to Call and Click
to Chat technology as well as eStara's newest capabilities, such as Save &
Send, Form to Phone and A/B testing.
"This meeting provided an invaluable opportunity for industry leaders to
pave the way for innovation in online sales and marketing," says John
Federman, CEO of eStara. "At eStara, we've always benefited by the process
of evolving our solutions to meet the unique requirements of leading
enterprises. By formalizing this process and by sharing this knowledge
across industries, these executives are gaining valuable insight that can
be leveraged to accelerate innovation in their own markets."
Conference attendees included executives from Allstate, American Express,
Best Buy, Continental Airlines, EchoStar Satellite, Hotels.com, HSBC,
LendingTree, and TD Canada Trust.
About eStara:
eStara is a leading provider of proactive conversion solutions for
enhancing online sales. The world's most recognized brands -- including
Continental Airlines, DaimlerChrysler, Dell Financial Services, and
SuperPages.com -- leverage eStara's OnDemand services to engage customers
with the right form of contact at the right time to increase revenue,
reduce website abandonment and improve customer satisfaction. eStara is a
wholly owned subsidiary of ATG (Art Technology Group, Inc.) (NASDAQ: ARTG).
For more information, visit www.eStara.com.
This press release contains forward-looking statements for purposes of the
safe harbor provisions under The Private Securities Litigation Reform Act
of 1995. Further details on these risks are set forth in ATG's filings with
the Securities and Exchange Commission. These filings are available free of
charge on a website maintained by the SEC at http://www.sec.gov. Additional
risk factors related to the subject matter of this press release include:
the possibility that eStara's product and service deployments will not be
successful, on time or significantly enhance the user's Internet
experience; the need to adapt to rapid changes so products and services do
not become obsolete; the possibility of errors in eStara's software
products and services; the possibility that eStara's offerings will not
enhance its customers' online sales or otherwise provide the expected
benefits to its customers; and the possibility that eStara's product
strategy may change in the future. eStara and ATG undertake no obligation
to update any of the forward-looking statements after the date of this
press release.
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Contacts:
Dan Obregon
eStara
703-648-8281 Email Contact
Mike Kaplan
fama PR
617-758-4156 Email Contact
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