SYS-CON MEDIA Authors: Liz McMillan, Carmen Gonzalez, Zakia Bouachraoui, Roger Strukhoff, David Linthicum

Blog Feed Post

Performance Monitoring: Insurance for Your IT Infrastructure

The Real Cost of Downtime Exceeds Predictions

Performance Monitoring: Insurance for your IT InfrastructureThere have been a multitude of articles, blog posts and industry surveys emphasizing the increasing costs of slowtime and downtime as businesses increasingly become reliant on IT services. The British Airways (BA) service disruption just over a week ago for over 12 hours confirms that the concern is much more reality than hype.

Consider the impact of this outage on the airlines’ operations. Not only did BA cancel all of its flight operations for 12+ hours due to an IT glitch, it needed to re-route tens of thousands of passengers, incurring overtime travel-personnel costs once service was restored. Loss of customer goodwill was a significant cost and, more directly, the disruption forced the airline to pay for boarding, lodging and local travel for inconvenienced passengers.

Cancelled FlightsFurther, as per European Union regulation 261/2004, BA will also be required to pay compensation for all passengers transiting through Europe whose journey was affected, at about €600 per passenger. Even after flight services were restored, it took several extra days for passengers to receive their baggage. On top of the cost of couriering the bags to travellers, BA is also responsible for any short-term costs incurred by passengers due to missing luggage.

Industry experts estimate the total cost of this disruption to be well over £150million – over £10million for each hour that the service was down.

A power supply problem, as BA’s chief executive put it, was the cause of this total meltdown. But this unfortunate episode clearly illustrates the interdependency of today’s IT infrastructures – a problem in one area of the network affects so many critical applications and services. When the problem occurred, passengers could not be checked in, baggage could not be tracked, flights could not reach their gates, and crew members could not be assigned to flights. In short, quite literally, nothing worked.

Infrastructure monitoringAvoiding the Next Meltdown

This total meltdown of BA’s operations and the significant cost involved highlight the importance of proactive performance monitoring and management of today’s IT infrastructures. Very often, monitoring and management are viewed as afterthoughts. IT managers and executives focus on setting up the infrastructure, determining what hardware and software to purchase, and what applications to support. Monitoring and management of the infrastructure is looked at only after a problem (often a slowdown) occurs.

But, considering monitoring and management after a problem has been experienced is often too late. At this time, the organization may not have the budget to procure the required software. Furthermore, monitoring deployed after-the-fact reveals that a re-architecture of the infrastructure is required, it can be too late and too expensive to do so.

So, consider proactive monitoring and diagnosis technologies early on, when deploying your IT infrastructure and applications. What insurance is for your new car or your new home, monitoring and management is for your IT infrastructure: You would never buy a new car or a new home without insurance, so why should you even attempt to build an IT infrastructure without an appropriate level of monitoring and management software?

End-to-End Visibility is Essential

Infrastructure performance monitoring is insuranceSomething as simple as a power supply going down brought down an entire network. So, when putting your monitoring and management strategy in place, be sure to eliminate blind spots – what you don’t see can hurt you down the line.  Therefore, visibility from code to bare metal is necessary.

eG Enterprise, our flagship product has been helping thousands of our customers “connect the dots” between IT services and the underlying infrastructure and application tiers.

Learn more about how eG Enterprise is helping our customers proactively monitor and manage their IT services by viewing our case studies.

Fundamental IT Monitoring Questions

  • Why does the organization believe its IT is sufficiently robust to allow it to meet its operational goals?
  • What is the evidence that belief is based on?
  • How has the evidence been validated?
  • Is there an actionable, predictive model of how the system as a whole stays up?

Read more in The Register: It’s not the velociraptor you can see that kills you »

Learn more about unified monitoring with eG Enterprise »

The post Performance Monitoring: Insurance for Your IT Infrastructure appeared first on eG Innovations.

Read the original blog entry...

More Stories By John Worthington

John Worthington is the Director of Product Marketing for eG Innovations, a global provider of unified performance monitoring and root-cause diagnosis solutions for virtual, physical and cloud IT infrastructures. He is an IT veteran with more than 30 years of executive experience in delivering positive user experiences through innovative practices in information technology such as ITSM and ITIL.

As CEO and Principal of MyServiceMonitor, LLC, he assisted clients in effectively adapting service lifecycle processes by leveraging eG Enterprise. He then went on to assignments with ThirdSky and VMware, utilizing industry certifications including ITIL Expert and DevOps.

John has more than a decade of experience helping customers transform IT operations to IT-as-a-Service operating models. He participates in industry forums, client and analyst briefings and provides thought leadership to eG Innovations, customers and partners.

Latest Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
ScaleMP is presenting at CloudEXPO 2019, held June 24-26 in Santa Clara, and we’d love to see you there. At the conference, we’ll demonstrate how ScaleMP is solving one of the most vexing challenges for cloud — memory cost and limit of scale — and how our innovative vSMP MemoryONE solution provides affordable larger server memory for the private and public cloud. Please visit us at Booth No. 519 to connect with our experts and learn more about vSMP MemoryONE and how it is already serving some of...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
Platform9, the leader in SaaS-managed hybrid cloud, has announced it will present five sessions at four upcoming industry conferences in June: BCS in London, DevOpsCon in Berlin, HPE Discover and Cloud Computing Expo 2019.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
"NetApp's vision is how we help organizations manage data - delivering the right data in the right place, in the right time, to the people who need it, and doing it agnostic to what the platform is," explained Josh Atwell, Developer Advocate for NetApp, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
Kubernetes as a Container Platform is becoming a de facto for every enterprise. In my interactions with enterprises adopting container platform, I come across common questions: - How does application security work on this platform? What all do I need to secure? - How do I implement security in pipelines? - What about vulnerabilities discovered at a later point in time? - What are newer technologies like Istio Service Mesh bring to table?In this session, I will be addressing these commonly asked ...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.