SYS-CON MEDIA Authors: Yeshim Deniz, Pat Romanski, Roger Strukhoff, Jason Bloomberg, Liz McMillan

Blog Feed Post

How Unified Monitoring Benefits Knowledge Management

How Unified Monitoring Benefits Knowledge ManagementThe purpose of knowledge management is to share ideas and experiences, and to get the right information and knowledge to the right person at the right time.

Rediscovering knowledge is a form of rework and sometimes runs rampant, especially as it relates to monitoring and event management, since in many cases there are just too many monitors to make knowledge sharing very easy. This is where a unified monitoring solution can help.

Unified Monitoring and Knowledge Management

The modern IT stack has become diverse and distributed, and multiple monitoring tools make managing heterogeneous platforms and multi-vendor devices a huge challenge.

This has the following impacts on knowledge management.

  1. When each tier uses a different monitoring tool, it’s easy to see how the “not my problem” mindset can be perpetuated in an organization. In some ways, this can lead to a culture that tends not to share knowledge.
  1. The lack of a single integrated view into end-to-end IT services inhibits rapid, proactive diagnosis and resolution of end user performance issues. This is a form of real-time knowledge sharing that directly impacts the bottom line.
  1. Knowledge tends to become as fragmented as the number of different monitoring tools in use. There’s no single pane of glass that can aggregate all knowledge artifacts, particularly as they relate to the management of events.

Following the links above will offer more details on #1 and #2, but what about aggregating knowledge artifacts? This post will provide a few details on how eG Enterprise addresses this aspect of knowledge management.

eG Enterprise and Knowledge Management

eG Enterprise provides a single pane of glass view that allows enterprise IT teams to collaborate easily and solve key problems. Unparalleled visibility also allows IT architects to determine how to right-size and optimize their IT infrastructures for maximum ROI.

Our patented automatic root-cause diagnosis technology is designed for dynamic, inter-dependent physical, virtual and cloud infrastructures where proactive monitoring and rapid diagnosis of problems is a challenge.

When an administrator views measurements in eG Enterprise, each measurement has an associated icon, that when clicked will show the fix history tab associated with that measurement as illustrated below.

Single Pane of Glass Monitoring – eG Enterprise

Figure 1 – Fix history and feedback

Monitor users can see the fix history as they navigate eG Enterprise without having to search for knowledge about a specific measurement. The fix history page allows viewing of the details associated with a selected component, test, measure or descriptor.

The eG Enterprise knowledgebase allows authorized users to search the knowledgebase as well. These searches , or a specific component, an IT system, an IT a service, or a zone (i.e., a data center or a geographic region). Of course, searches can also be by a specific problem/fix of interest as well.

Unified Monitoring – Knowledgebase – eG Enterprise

Figure 2 – Knowledgebase search

Sharing Knowledge Across Service Teams

The service monitoring intelligence provided by eG Enterprise is ideal for sharing knowledge across diverse IT stakeholders. This is consistent with service management, IT-as-a-Service and DevOps movements.

As part of a larger service knowledge management system (SKMS) eG Enterprise can:

  • Improve the quality of decision-making by sharing knowledge, information and data throughout the service lifecycle – for example, operational data used in Incident and Problem Management or Capacity and Availability data used in service design.
  • Minimize the need to rediscover knowledge across heterogeneous, distributed IT service infrastructures
  • Enhance the understanding of the value that services provide to customers, since the measurement data and associated knowledge artifacts are always in the context of IT services
  • Simplify the gathering, sharing, use and maintenance of event management knowledge

While each customer may be at a different stage of the IT transformation journey, eG Enterprise can enable this kind of cross-domain knowledge sharing regardless of how far down the road you are. In addition, its intuitive user interface makes it ideally suited to enable use by a wide range of IT stakeholders.

Figure 3 - Share knowledge across all IT stakeholders

Figure 3 – Share knowledge across all IT stakeholders

So, unify your monitoring environment today and stop the ‘not my problem’ wars. Allow your service teams to leverage eG Enterprise, share knowledge and accelerate your IT transformation.

Learn more about Unified Monitoring with eG Enterprise »

The post How Unified Monitoring Benefits Knowledge Management appeared first on eG Innovations.

Read the original blog entry...

More Stories By John Worthington

John Worthington is the Director of Product Marketing for eG Innovations, a global provider of unified performance monitoring and root-cause diagnosis solutions for virtual, physical and cloud IT infrastructures. He is an IT veteran with more than 30 years of executive experience in delivering positive user experiences through innovative practices in information technology such as ITSM and ITIL.

As CEO and Principal of MyServiceMonitor, LLC, he assisted clients in effectively adapting service lifecycle processes by leveraging eG Enterprise. He then went on to assignments with ThirdSky and VMware, utilizing industry certifications including ITIL Expert and DevOps.

John has more than a decade of experience helping customers transform IT operations to IT-as-a-Service operating models. He participates in industry forums, client and analyst briefings and provides thought leadership to eG Innovations, customers and partners.

Latest Stories
Industry after industry is under siege as companies embrace digital transformation (DX) to disrupt existing business models and disintermediate their competitor’s customer relationships. But what do we mean by “Digital Transformation”? The coupling of granular, real-time data (e.g., smartphones, connected devices, smart appliances, wearables, mobile commerce, video surveillance) with modern technologies (e.g., cloud native apps, big data architectures, hyper-converged technologies, artificial in...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and Bi...
The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get tailored market studies; and more.
CloudEXPO has been the M&A capital for Cloud companies for more than a decade with memorable acquisition news stories which came out of CloudEXPO expo floor. DevOpsSUMMIT New York faculty member Greg Bledsoe shared his views on IBM's Red Hat acquisition live from NASDAQ floor. Acquisition news was announced during CloudEXPO New York which took place November 12-13, 2019 in New York City.
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, discussed some of the security challenges of the IoT infrastructure and related how these aspects impact Smart Living. The material was delivered interac...
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures. Offering private, hybrid, and public cloud solutions, Atmosera works closely with customers to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. Atmosera's expertise simplifies the process of cloud transformation and our 20+ years of experience managing complex IT environments provides our customers with the confidence and trust tha...
In his session at 23rd International CloudEXPO, Raju Shreewastava, founder of Big Data Trunk, will provide a fun and simple way to introduce Machine Leaning to anyone and everyone. Together we will solve a machine learning problem and find an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/busine...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...
ShieldX's CEO and Founder, Ratinder Ahuja, believes that traditional security solutions are not designed to be effective in the cloud. The role of Data Loss Prevention must evolve in order to combat the challenges of changing infrastructure associated with modernized cloud environments. Ratinder will call out the notion that security processes and controls must be equally dynamic and able to adapt for the cloud. Utilizing four key factors of automation, enterprises can remediate issues and impro...
ShieldX's CEO and Founder, Ratinder Ahuja, believes that traditional security solutions are not designed to be effective in the cloud. The role of Data Loss Prevention must evolve in order to combat the challenges of changing infrastructure associated with modernized cloud environments. Ratinder will call out the notion that security processes and controls must be equally dynamic and able to adapt for the cloud. Utilizing four key factors of automation, enterprises can remediate issues and impro...
CloudEXPO has been the M&A capital for Cloud companies for more than a decade with memorable acquisition news stories which came out of CloudEXPO expo floor. DevOpsSUMMIT New York faculty member Greg Bledsoe shared his views on IBM's Red Hat acquisition live from NASDAQ floor. Acquisition news was announced during CloudEXPO New York which took place November 12-13, 2019 in New York City. Our Silicon Valley 2019 schedule will showcase 200 keynotes, sessions, general sessions, power panels, and...
Intel is an American multinational corporation and technology company headquartered in Santa Clara, California, in the Silicon Valley. It is the world's second largest and second highest valued semiconductor chip maker based on revenue after being overtaken by Samsung, and is the inventor of the x86 series of microprocessors, the processors found in most personal computers (PCs). Intel supplies processors for computer system manufacturers such as Apple, Lenovo, HP, and Dell. Intel also manufactu...
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio a...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.