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The Logon Experience: No Second Chance to Make a First Impression

Free Citrix Logon SimulatorCompanies are making many efforts to simplify and enhance the way users logon to various digital workspaces, including single sign-on, redesigning logon screens, leveraging social login techniques and others. But all those efforts won’t matter if they click “Sign in” and nothing happens.

An important element of success for digital workspaces is having a seamless user experience regardless of which location or device they’re using, and the very first step they will take involves the logon process. Suppliers such as Citrix and VMware are simplifying the logon process for end users, but for the IT staff, the logon process can involve:

  • Accessing a browser
  • Authentication
  • ‘Enumeration’
  • Establishing a session
  • Launching an application

This complexity is obviously hidden from the end-user, but quickly and successfully completing these steps create the first impression your digital workspace gives to your users. That’s why we offer eG Enterprise Express, a FREE logon simulator for Citrix XenApp/XenDesktop and VMware Horizon.

Of course, you’ll still need to be able to monitor the end user’s experience once the desktops or applications have been successfully launched, since that’s the value that the user is looking for.

Having a single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor can provide you with actionable answers to performance issues, wherever they originate, from application code to bare metal or cloud. This will allow you to understand the impact of infrastructure issues on application performance and user experience as well as unify performance monitoring, alerting, diagnosing, reporting, and capacity-planning in a single console.

So, ensure your users get a great digital workspace experience and dramatically improve your IT efficiency at the same time and remember: You may not get a second chance to make a good first impression!

Start monitoring logons now:

eG Enterprise Express Free Logon Simulator for Citrix and VMware Horizon »

 

 

 

The post The Logon Experience: No Second Chance to Make a First Impression appeared first on eG Innovations.

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More Stories By John Worthington

John Worthington is the Director of Product Marketing for eG Innovations, a global provider of unified performance monitoring and root-cause diagnosis solutions for virtual, physical and cloud IT infrastructures. He is an IT veteran with more than 30 years of executive experience in delivering positive user experiences through innovative practices in information technology such as ITSM and ITIL.

As CEO and Principal of MyServiceMonitor, LLC, he assisted clients in effectively adapting service lifecycle processes by leveraging eG Enterprise. He then went on to assignments with ThirdSky and VMware, utilizing industry certifications including ITIL Expert and DevOps.

John has more than a decade of experience helping customers transform IT operations to IT-as-a-Service operating models. He participates in industry forums, client and analyst briefings and provides thought leadership to eG Innovations, customers and partners.

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