SYS-CON MEDIA Authors: Pat Romanski, Gary Arora, Zakia Bouachraoui, Yeshim Deniz, Liz McMillan

Blog Feed Post

Humanize Your Digital Operations

It’s 3 a.m., and you’re warm and cozy under your comforter, lost in a dream world, and blissfully unaware of the drool pooling on your pillow.

Suddenly, you jolt awake, your heart racing. Your phone is ringing at top volume. Your partner opens one eye to glare at you before turning over, slamming a pillow over their head, and going back to sleep. You reach for your phone to silence it and see the alert—the nightly inventory batch job has failed again.

Grumbling, you sit up, grab your laptop, and spend the next two hours working. Next thing you know, it’s dawn, you’re exhausted from the lack of sleep, grouchy—and have to be in the office in a few hours.

Sound familiar?

The Delicate Work-Life Balance

In today’s always-on, always-available world, that’s the reality for on-call responders. Maintaining a healthy IT ecosystem is a demanding job that requires people to be ready for anything at any time, day or night. In fact, according to a recent PagerDuty report, “The State of IT Work-Life Balance,” which surveyed over 800 IT professionals, 51.3 percent say their lives are interrupted more than 10 times/week.

However, since the beginning of IT Operations, operational health has focused on infrastructure and application health—often at the expense of responder health. On-call responders wind up getting alerts throughout their work day, after hours, and on weekends, leading to alert fatigue, distractions, heightened levels of frustration, and sleep deprivation. But the responders aren’t the only ones feeling these stressors; their families are impacted as well.

It’s a widespread problem: 94.0 percent of survey respondents said that alert interruptions affect their family life. A similar number of respondents (94.5 percent) also said that alert interruptions negatively impact their work productivity, while 72.0 percent shared that their managers had little to no visibility in knowing when they’re experiencing difficult on-call periods.

Those numbers are worrisome. When these stressors aren’t addressed in a timely manner, the result is employee burnout and high turnover as people leave a company in search of a better work-life balance. Our survey found that 23.1 percent of responders would look for a new job if they were experiencing a poor work-life balance at their current company. And with the cost of replacing one skilled responder reaching $300,000 or more, it’s in a company’s best financial interest to retain their best employees.

Gain Insights Into Your Team’s Health

Recognizing the challenges faced by on-call responders, we’ve launched the PagerDuty Operations Health Management Service offering, which combines data analysis with advisory consulting to help companies holistically improve the health of their operations and responders. As part of our broader portfolio of analytic capabilities, the Operations Health Management Service empowers companies with actionable insights and recommendations about their most valuable asset—their people. We’re humanizing IT operations and bringing the people behind the operations to the forefront.

Using what we call an Operations Health Score, companies can leverage our patent-pending algorithms and machine learning, combined with domain expertise and peer benchmark data, to quantify the health of their operations. Through the Operations Health Management Service, companies gain insights into where organizational and process improvements can be made, as well as identify and fix the issues causing poor responder, service, and team health.

Interested in learning more about what your company can do to improve the health, productivity, and happiness of your teams? Get started by receiving your free operations health assessment today.


The post Humanize Your Digital Operations appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Latest Stories
Every organization is facing their own Digital Transformation as they attempt to stay ahead of the competition, or worse, just keep up. Each new opportunity, whether embracing machine learning, IoT, or a cloud migration, seems to bring new development, deployment, and management models. The results are more diverse and federated computing models than any time in our history.
On-premise or off, you have powerful tools available to maximize the value of your infrastructure and you demand more visibility and operational control. Fortunately, data center management tools keep a vigil on memory contestation, power, thermal consumption, server health, and utilization, allowing better control no matter your cloud's shape. In this session, learn how Intel software tools enable real-time monitoring and precise management to lower operational costs and optimize infrastructure...
"Calligo is a cloud service provider with data privacy at the heart of what we do. We are a typical Infrastructure as a Service cloud provider but it's been designed around data privacy," explained Julian Box, CEO and co-founder of Calligo, in this interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web. With staff in 10 timezones, Isomorphic provides a global network of services related to our technology, with offerings ranging from turnkey application development to SLA-backed enterprise support. Leadin...
While a hybrid cloud can ease that transition, designing and deploy that hybrid cloud still offers challenges for organizations concerned about lack of available cloud skillsets within their organization. Managed service providers offer a unique opportunity to fill those gaps and get organizations of all sizes on a hybrid cloud that meets their comfort level, while delivering enhanced benefits for cost, efficiency, agility, mobility, and elasticity.
DevOps has long focused on reinventing the SDLC (e.g. with CI/CD, ARA, pipeline automation etc.), while reinvention of IT Ops has lagged. However, new approaches like Site Reliability Engineering, Observability, Containerization, Operations Analytics, and ML/AI are driving a resurgence of IT Ops. In this session our expert panel will focus on how these new ideas are [putting the Ops back in DevOps orbringing modern IT Ops to DevOps].
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Enterprises are striving to become digital businesses for differentiated innovation and customer-centricity. Traditionally, they focused on digitizing processes and paper workflow. To be a disruptor and compete against new players, they need to gain insight into business data and innovate at scale. Cloud and cognitive technologies can help them leverage hidden data in SAP/ERP systems to fuel their businesses to accelerate digital transformation success.
Concerns about security, downtime and latency, budgets, and general unfamiliarity with cloud technologies continue to create hesitation for many organizations that truly need to be developing a cloud strategy. Hybrid cloud solutions are helping to elevate those concerns by enabling the combination or orchestration of two or more platforms, including on-premise infrastructure, private clouds and/or third-party, public cloud services. This gives organizations more comfort to begin their digital tr...
Most organizations are awash today in data and IT systems, yet they're still struggling mightily to use these invaluable assets to meet the rising demand for new digital solutions and customer experiences that drive innovation and growth. What's lacking are potent and effective ways to rapidly combine together on-premises IT and the numerous commercial clouds that the average organization has in place today into effective new business solutions.
Keeping an application running at scale can be a daunting task. When do you need to add more capacity? Larger databases? Additional servers? These questions get harder as the complexity of your application grows. Microservice based architectures and cloud-based dynamic infrastructures are technologies that help you keep your application running with high availability, even during times of extreme scaling. But real cloud success, at scale, requires much more than a basic lift-and-shift migrati...
David Friend is the co-founder and CEO of Wasabi, the hot cloud storage company that delivers fast, low-cost, and reliable cloud storage. Prior to Wasabi, David co-founded Carbonite, one of the world's leading cloud backup companies. A successful tech entrepreneur for more than 30 years, David got his start at ARP Instruments, a manufacturer of synthesizers for rock bands, where he worked with leading musicians of the day like Stevie Wonder, Pete Townsend of The Who, and Led Zeppelin. David has ...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
Addteq is a leader in providing business solutions to Enterprise clients. Addteq has been in the business for more than 10 years. Through the use of DevOps automation, Addteq strives on creating innovative solutions to solve business processes. Clients depend on Addteq to modernize the software delivery process by providing Atlassian solutions, create custom add-ons, conduct training, offer hosting, perform DevOps services, and provide overall support services.