SYS-CON MEDIA Authors: Stackify Blog, Zakia Bouachraoui, Elizabeth White, Pat Romanski, Liz McMillan

News Feed Item

The Universal Service Administrative Company Partners with Conduent to Verify Customer Eligibility for Lifeline

USAC streamlines eligibility determination to bring more accuracy and control to the nation's low-income phone service program

FLORHAM PARK, N.J., May 15, 2018 /PRNewswire/ -- Simplifying the way citizens apply for government assistance programs is a key focus for states and government agencies. Whether it's providing a single system for application or how quickly eligibility is determined, having an efficient process in place is beneficial to all consumers and agencies involved.

Conduent Incorporated (NYSE: CNDT), a leading digital interactions company, announced today that it signed a new three-year contract with The Universal Service Administrative Company (USAC) to provide quick third-party eligibility determination for Lifeline across all 56 states and territories, including tribal nations.

Lifeline is a national program under the Federal Communications Commission (FCC) that lowers the monthly cost of phone and internet service for eligible low-income Americans, helping them get connected to bridge the digital divide. It's implemented by USAC, an independent nonprofit organization, designated by the FCC to administer $10 billion annually to companies and institutions that make universal services, including Lifeline, possible.

As the third-party administrator for the national Lifeline eligibility verification service, Conduent will perform eligibility determinations for applicants whose eligibility could not be confirmed through USAC's automated National Verifier process, streamlining manual application reviews for faster service. For consumers and telecommunications carriers, this can enable speedier eligibility determinations and help ensure every dollar is being used where it's needed most – by individuals in need. 

The company will also operate a service center to answer general inquiries from the public, and will work closely with major telecommunications carriers who provide Lifeline services to consumers and previously determined eligibility, providing a central source of program information and support.

"Our eligibility verification framework is undergoing significant changes in accordance with the FCC's 2016 Lifeline Modernization Order to help automate and streamline eligibility determination, while protecting the integrity of the service that so many families depend on today," said Michelle Garber, vice president, Lifeline Program, USAC. "We needed a trusted, reliable partner to ensure that all applicants undergo a consistent and highly reliable eligibility review. After a competitive bid process, USAC selected Conduent for its history and success with similar programs."

"Conduent is a top provider of eligibility solutions for states across the country, helping deliver programs such as SNAP, TANF, Medicaid and Lifeline," said Michael Langenohl, general manager, Conduent, Public Sector, State & Local. "It's that breadth of experience and depth of expertise that enables us to ensure individuals requiring a manual review receive accurate and timely decisions on their applications."  

Conduent Public Sector Solutions helps government agencies transform their operations and business processes to better serve their constituents. Driving innovation through analytics, research and data, Conduent works with 1,700 clients at the federal, state, regional and local level in all 50 states and 34 countries around the world. Conduent also handles more than 2.5 million contact center interactions daily for some of the world's largest brands.

Click to Tweet

LinkedIn

About Conduent  

Conduent (NYSE: CNDT) is the world's largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company's global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include the majority of the Fortune 100 companies and over 500 government entities.

Conduent's differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

Note:  To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://facebook.com/Conduent.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

 

Cision View original content with multimedia:http://www.prnewswire.com/news-releases/the-universal-service-administrative-company-partners-with-conduent-to-verify-customer-eligibility-for-lifeline-300648345.html

SOURCE Conduent Incorporated

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It's clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Th...
The benefits of automated cloud deployments for speed, reliability and security are undeniable. The cornerstone of this approach, immutable deployment, promotes the idea of continuously rolling safe, stable images instead of trying to keep up with managing a fixed pool of virtual or physical machines. In this talk, we'll explore the immutable infrastructure pattern and how to use continuous deployment and continuous integration (CI/CD) process to build and manage server images for any platform....
AI and machine learning disruption for Enterprises started happening in the areas such as IT operations management (ITOPs) and Cloud management and SaaS apps. In 2019 CIOs will see disruptive solutions for Cloud & Devops, AI/ML driven IT Ops and Cloud Ops. Customers want AI-driven multi-cloud operations for monitoring, detection, prevention of disruptions. Disruptions cause revenue loss, unhappy users, impacts brand reputation etc.
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures. Offering private, hybrid, and public cloud solutions, Atmosera works closely with customers to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. Atmosera's expertise simplifies the process of cloud transformation and our 20+ years of experience managing complex IT environments provides our customers with the confidence and trust tha...
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure ...
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. This...
Is advanced scheduling in Kubernetes achievable?Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, answered these questions and demonstrated techniques for implementing advanced scheduling. For example, using spot instances and co...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Public clouds dominate IT conversations but the next phase of cloud evolutions are "multi" hybrid cloud environments. The winners in the cloud services industry will be those organizations that understand how to leverage these technologies as complete service solutions for specific customer verticals. In turn, both business and IT actors throughout the enterprise will need to increase their engagement with multi-cloud deployments today while planning a technology strategy that will constitute a ...
GCP Marketplace is based on a multi-cloud and hybrid-first philosophy, focused on giving Google Cloud partners and enterprise customers flexibility without lock-in. It also helps customers innovate by easily adopting new technologies from ISV partners, such as commercial Kubernetes applications, and allows companies to oversee the full lifecycle of a solution, from discovery through management.
Using serverless computing has a number of obvious benefits over traditional application infrastructure - you pay only for what you use, scale up or down immediately to match supply with demand, and avoid operating any server infrastructure at all. However, implementing maintainable and scalable applications using serverless computing services like AWS Lambda poses a number of challenges. The absence of long-lived, user-managed servers means that states cannot be maintained by the service. Lo...
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
Using serverless computing has a number of obvious benefits over traditional application infrastructure - you pay only for what you use, scale up or down immediately to match supply with demand, and avoid operating any server infrastructure at all. However, implementing maintainable and scalable applications using serverless computing services like AWS Lambda poses a number of challenges. The absence of long-lived, user-managed servers means that states cannot be maintained by the service. Lo...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Signs of a shift in the usage of public clouds are everywhere. Previously, as organizations outgrew old IT methods, the natural answer was to try the public cloud approach; however, the public platform alone is not a complete solution. Complaints include unpredictable/escalating costs and mounting security concerns in the public cloud. Ultimately, public cloud adoption can ultimately mean a shift of IT pains instead of a resolution. That's why the move to hybrid, custom, and multi-cloud will ...