SYS-CON MEDIA Authors: Yeshim Deniz, Pat Romanski, Elizabeth White, Liz McMillan, William Schmarzo

News Feed Item

Growing Non-Profit Healthcare Provider Uses UltiPro Perception to Build Trust, Support Employee Success

Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that Community Bridges, one of Arizona’s largest providers of fully integrated medical and behavioral healthcare, is using UltiPro Perception to address the unique needs of its employee population and react quickly to workplace challenges.

Community Bridges has a 32-year history of providing comprehensive behavioral health programs that include prevention, education, and treatment services using cutting-edge, nationally recognized treatment models. Many Community Bridges employees have passed through the programs themselves and can speak to those currently in treatment with the empathy and compassion that comes from shared experiences. Community Bridges went live with UltiPro in January 2017, and launched UltiPro Perception in September.

“Employees express more emotion at work than you can observe through a traditional survey,” said Maddie Nichols, chief human resources officer of Community Bridges. “Especially in a behavioral health system, where emotion is a dominant player in the workplace, I saw that UltiPro Perception was the ideal tool to help us make our employees successful.”

Due to a shift in funding, Community Bridges is currently undertaking organizational changes. Nichols reports that the organization’s annual employee satisfaction survey uncovered a fear of change among its employees, a theme the organization was never able to capture from traditional surveys. As a result, the organization has moved aggressively on this issue.

“We learned through UltiPro Perception that we needed to communicate more clearly about the positive changes that are taking place at Community Bridges,” said Nichols. “We were able to quickly mobilize group roundtable discussions for our employees, a personal setting that makes them the most comfortable sharing information. Employees do their best work when they feel they can bring their whole selves to work and, to do that, they must feel safe, understood, and be informed about what is happening around them. UltiPro Perception helps us accomplish just that.”

According to Nichols, the UltiPro Perception dashboard delivers immediate results even while the survey is in progress. The organization’s ability to act quickly, rather than wait for a survey’s manual tabulation and analysis, helped the organization react rapidly to employees’ concerns.

“The ability of UltiPro Perception to deliver information immediately is important not only for building employee trust and engagement, but also for addressing the unique needs of Community Bridges’ employee population,” said Nichols. “Many of our employees are in the process of rebuilding their lives, and it is absolutely critical that these individuals, recently released from prison or in recovery, are receiving from us the support they need. With UltiPro Perception, the survey process is quick—creation, completion, and analysis—and we can minimize those triggers in the workplace that could reverse their progress. UltiPro Perception thinks like a human being and gives me eyes and ears into the employee mindset in 30 Community Bridges locations. We can survey all new employees at 90 days, six months, and up to one year to gain invaluable insight into their feelings and motivation.”

According to Nichols, the organization has been pleasantly surprised by the high degree of honesty its employees are sharing through UltiPro Perception, which she attributes to employee trust in the confidentiality of the product, and the way the simple user interface encourages sincere feedback.

“We are using the data from UltiPro Perception to inform the way we communicate with our employees. Our message to them is that, even though their lives have been full of fear, they don’t need to be afraid,” said Nichols. “By offering our employees a voice through UltiPro, we in HR can minimize their fear and give them hope.”

“The ability of UltiPro Perception to detect and report on emotions and feelings is a cutting-edge use of artificial intelligence that can transform workplace culture,” said Chris Phenicie, chief sales officer, mid-market and strategic, at Ultimate. “We are delighted to see how Community Bridges is able to tap into the needs of its employees and respond rapidly to ensure their progress as employees and individuals, while advancing the goals of the organization.”

About Ultimate Software

Ultimate is a leading provider of cloud-based human capital management solutions, with more than 38 million people records in the Ultimate cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management solutions that connect people with the information they need to work more effectively. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 4,300 professionals. In 2018, Ultimate ranked #3 on Fortune’s 100 Best Companies to Work For list, its seventh consecutive year in the top 25, and #1 on Fortune’s Best Workplaces in Technology list for the third year in a row. In 2017, Forbes ranked Ultimate #7 on its list of 100 Most Innovative Growth Companies; People magazine ranked Ultimate #2 on its 50 Companies That Care list; and the National Customer Service Association named Ultimate Service Organization of the Year in the Large Business category. Ultimate has more than 4,100 customers with employees in 160 countries, including Bloomin’ Brands, Culligan International, Feeding America, Phoenix Suns, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services for people management can be found at www.ultimatesoftware.com.

UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

Follow Ultimate Software on Twitter: www.twitter.com/UltimateHCM and on LinkedIn: http://linkd.in/UltimateHCM

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Enterprises are universally struggling to understand where the new tools and methodologies of DevOps fit into their organizations, and are universally making the same mistakes. These mistakes are not unavoidable, and in fact, avoiding them gifts an organization with sustained competitive advantage, just like it did for Japanese Manufacturing Post WWII.
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
There's no doubt that blockchain technology is a powerful tool for the enterprise, but bringing it mainstream has not been without challenges. As VP of Technology at 8base, Andrei is working to make developing a blockchain application accessible to anyone. With better tools, entrepreneurs and developers can work together to quickly and effectively launch applications that integrate smart contracts and blockchain technology. This will ultimately accelerate blockchain adoption on a global scale.
Despite being the market leader, we recognized the need to transform and reinvent our business at Dynatrace, before someone else disrupted the market. Over the course of three years, we changed everything - our technology, our culture and our brand image. In this session we'll discuss how we navigated through our own innovator's dilemma, and share takeaways from our experience that you can apply to your own organization.
DXWorldEXPO LLC announced today that Nutanix has been named "Platinum Sponsor" of CloudEXPO | DevOpsSUMMIT | DXWorldEXPO New York, which will take place November 12-13, 2018 in New York City. Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix Enterprise Cloud Platform blends web-scale engineering and consumer-grade design to natively converge server, storage, virtualization and networking into a resilient, softwar...
Founded in 2002 and headquartered in Chicago, Nexum® takes a comprehensive approach to security. Nexum approaches business with one simple statement: “Do what’s right for the customer and success will follow.” Nexum helps you mitigate risks, protect your data, increase business continuity and meet your unique business objectives by: Detecting and preventing network threats, intrusions and disruptions Equipping you with the information, tools, training and resources you need to effectively m...
Having been in the web hosting industry since 2002, dhosting has gained a great deal of experience while working on a wide range of projects. This experience has enabled the company to develop our amazing new product, which they are now excited to present! Among dHosting's greatest achievements, they can include the development of their own hosting panel, the building of their fully redundant server system, and the creation of dhHosting's unique product, Dynamic Edge.
The Transparent Cloud-computing Consortium (T-Cloud) is a neutral organization for researching new computing models and business opportunities in IoT era. In his session, Ikuo Nakagawa, Co-Founder and Board Member at Transparent Cloud Computing Consortium, will introduce the big change toward the "connected-economy" in the digital age. He'll introduce and describe some leading-edge business cases from his original points of view, and discuss models & strategies in the connected-economy. Nowad...
"DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great team at @DevOpsSUMMIT and CloudEXPO tell the world how they can leverage this emerging disruptive trend."
For far too long technology teams have lived in siloes. Not only physical siloes, but cultural siloes pushed by competing objectives. This includes informational siloes where business users require one set of data and tech teams require different data. DevOps intends to bridge these gaps to make tech driven operations more aligned and efficient.
NanoVMs is the only production ready unikernel infrastructure solution on the market today. Unikernels prevent server intrusions by isolating applications to one virtual machine with no users, no shells and no way to run other programs on them. Unikernels run faster and are lighter than even docker containers.
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO Silicon Valley 2019 will cover all of these tools, with the most comprehensive program and with 222 rockstar speakers throughout our industry presenting 22 Keynotes and General Sessions, 250 Breakout Sessions along 10 Tracks, as well as our signature Power Panels. Our Expo Floor will bring together the leading global 200 companies throughout the world of Cloud Computing, DevOps, IoT, Smart Cities, FinTech, Digital Transformation, and all they entail. As ...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throughout enterprises of all sizes. We are offering early bird savings...
SUSE is a German-based, multinational, open-source software company that develops and sells Linux products to business customers. Founded in 1992, it was the first company to market Linux for the enterprise. Founded in 1992, SUSE is the world’s first provider of an Enterprise Linux distribution. Today, thousands of businesses worldwide rely on SUSE for their mission-critical computing and IT management needs.