SYS-CON MEDIA Authors: Pat Romanski, Gary Arora, Zakia Bouachraoui, Yeshim Deniz, Liz McMillan

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Asia-Pacific Contact Center Applications Market to 2023: Market is Estimated to Grow from $647.1 Million in 2016 to $733.1 Million by 2023

DUBLIN, June 13, 2018 /PRNewswire/ --

The "Asia-Pacific Contact Center Applications Market, Forecast to 2023" report has been added to ResearchAndMarkets.com's offering.

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%.

The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the Asia-Pacific region based on 6 application segments, including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications.

The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Regional trends (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?

Key Topics Covered:

  1. Executive Summary
  2. Market Overview
  3. Drivers And Restraints-Asia-Pacific Contact Center Applications Market
  4. Forecasts And Trends-Asia-Pacific Contact Center Applications Market
  5. Market Share And Competitive Analysis-Asia-Pacific Contact Center Applications Market
  6. Australian Contact Center Applications Market Analysis
  7. Market Share And Competitive Analysis-Australia
  8. Chinese Contact Center Applications Market Analysis
  9. Hong Kong Contact Center Applications Market Analysis
  10. Indian Contact Center Applications Market Analysis
  11. Indonesian Contact Center Applications Market Analysis
  12. Japanese Contact Center Applications Market Analysis
  13. Malaysian Contact Center Applications Market Analysis
  14. New Zealand Contact Center Applications Market Analysis
  15. Philippine Contact Center Applications Market Analysis
  16. Singaporean Contact Center Applications Market Analysis
  17. South Korean Contact Center Applications Market Analysis
  18. Taiwanese Contact Center Applications Market Analysis
  19. Thai Contact Center Applications Market Analysis
  20. Vietnamese Contact Center Applications Market Analysis
  21. The Last Word
  22. Appendix

Companies Mentioned

  • Alcatel-Lucent
  • Altigen
  • Altitude
  • Artsoft
  • Aspect Software
  • Avaya
  • Bridgetec
  • Callray
  • Cisco Systems
  • Convergys
  • eGain
  • Enghouse Interactive
  • Ericsson
  • Fujitsu
  • Genesys
  • Grandsys
  • Hanmec
  • Huawei
  • Infobird
  • Infotalk
  • Interact
  • Interactive Intelligence
  • Oki Electric
  • P&W Solutions
  • Parsec
  • Samsung (Seoul Commtech)Unify
  • SinoVoice
  • Spectra
  • Synway
  • Syswill
  • Talisma
  • Todentsu
  • Verint Systems
  • Voiceware
  • West Interactive
  • Zinglabs
  • ZTE

For more information about this report visit https://www.researchandmarkets.com/research/sls4n5/asiapacific?w=5

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