SYS-CON MEDIA Authors: Liz McMillan, Carmen Gonzalez, Zakia Bouachraoui, Roger Strukhoff, David Linthicum

Blog Feed Post

6 Things About Work Management System Your Boss Wants To Know

Nowadays, companies are eager to track and optimize everything. Well, they can do that know since digital technologies bring absolute real-time traceability.

We don’t talk just about front office operations (like sales) but even internal operations are on the same path.

This is why many businesses have started to adopt collaborative software to optimize performance and communication. This is not about being different or innovative—it’s the new normal.

In your vendor research, you may have already found dozens of vendors that claim to be different, exactly what you need. You ended up confused and unnoticing that every provider has something different to offer or is addressing to specific organizations.

Work Management systems fall into the same discussion. It’s hard to distinguish how it differs from a project management software, or a business chat, an intranet builder, etc. Or maybe it includes them all?

Here you have 6 questions your boss —or any decision maker in your company–may ask while looking for work management systems.

What is the difference between a project management system and a work management system?

Both terms might be wrongly used interchangeably and, in fact. many of their features and functions overlap. The difference is that work management systems are way wider, as their name says, they go beyond project management functions such as tasks assignments, workflows visualizations, and calendars. They represent a bundle of tools that let employees everything they need at the workplace. A project management software is specific, so much that some providers focus on specific industries, like Trello and Asana for developers or Coschedule for marketers.

Meanwhile, project management systems tend to be generic and feature-rich platforms that can serve almost any aspect required at the workplace. For this reason, work management systems fit better for large and medium-sized organizations that have many individual needs for each department and want to cover everything inside the same application.

What features a work management system has to offer?

  • Online Document management: you can connect and integrate with the tools you already use like Dropbox and Google Drive. You can edit and share each document with a specific team or user and view version history.
  • Business chat: you can create and customize workplaces to interact in real-time with your team through instant messaging, video or voice. You can even share your screens at the same time.
  • Project management: you have access to a robust project management module, where you can assign tasks, mention members, add deadlines, visualize in calendars or Gantt charts, progress tracking, etc.
  • Workspaces: intranet software allows companies to structure departments, teams, and other dependencies into workspaces by using Intranet sites builders.
  • Business email: ideally, your provider can add a corporate email function to your system so you have literally everything needed in a single place.

How can we show an ROI with a work management system?

You can determine collaborative tools ROI with an opportunity cost approach, answering the following questions:

  • Does this system is making each employee more productive? Are they doing more than before in the same 40 hours workload?
  • Do we need less personnel on project tracking and management tasks and still have the same or better results?
  • Is it easier for managers and HR teams track progress and individual performance?
  • Are our employees allowed to work more outside the office?
  • Are we saving money using a collaborative software that bundles it all, instead of buying from separate, specialized providers?

How to choose among so many providers?

  • Pricing flexibility: is your provider charging a fixed rate, or do they offer a monthly/yearly plan? How does pricing change for each organization? Do they charge per user, for instance?
  • Mobile availability: Do they offer a mobile version whether it is accessed through a browser or an Android or IoS app? This requirement is, to me, mandatory. It’s only possible to talk about a digital workplace everywhere if I can access from a mobile device.
  • Security: do they ensure all information is encrypted, offer backups and are compliant with the AAA protocol within their user management features?
  • Customer support: do they offer a dedicated account manager, a complete customer onboarding process, documentation, and support through several channels like forums, email, phone or chat?
  • Integrations: do the provider has a public API or any resource to your disposal that let you integrate their systems with 3rd parties?
  • Customization: how customizable is the software interface in order to let you change the look n’ feel, branding and displays?
  • Updates: how often is the provider announcing new releases? This happens to be a symptom of growth and a sign that customer satisfaction matters for them.
  • Current customers: do they already have trajectory and high-level customers? If not, do they customers match your industry?

We cover deeper the criteria to choose a SaaS vendor in this article.

What is the cost of these tools?

Here are some pricing types you may find in the collaborative market:

  • Monthly/yearly plans: monthly or yearly flat rates for organizations. Of course, you should expect a price reduction for yearly plans.
  • Tiered plans: plans that change based on the features offered, from basic features (even for free) to full suites.
  • Pay-as-you-go: this is more common for cloud and PaaS providers, but you may find companies that will charge you based specifically on resources usage.
  • Charge per user: perhaps the most flexible way to determine how to charge a company is by its personnel size. After all, collaboration is determined based on people, not cloud resources, or connected devices.
  • Enterprise plans: do they offer even more flexible plans for large enterprises with hundreds of thousands of users?

HyperOffice, for instance, can go as low as a Dollar or fewer cents per account. While others, like Gsuite, offer plans from USD5, not expensive for 20-people organizations but not the best fit for organizations with hundreds of employees.

Are your competitors buying collaborative software?

Collaborative software adoption numbers are undeniable:

So yes, the answer is basically “absolutely”. If not, perhaps it’s a matter of time. However, though, not many of them may have adopted a work management system with but just specific tailored applications.

The post 6 Things About Work Management System Your Boss Wants To Know appeared first on .

Read the original blog entry...

More Stories By Pankaj Taneja

An MBA by qualification, Pankaj Taneja has more than six years of experience in the SaaS and web collaboration industries. Having seen SaaS grow from a niche sector to the next big thing in enterprise technology, he has a great enthusiasm and passion for the sphere. Pankaj has been working for many years at HyperOffice, one of the earliest players in web collaboration since 1998, an industry which now includes solutions from Google, Microsoft, IBM, Cisco, Oracle, Adobe and more. It is amazing being part of a pioneer in collaboration, riding a wave which only promises to grow.

Latest Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
ScaleMP is presenting at CloudEXPO 2019, held June 24-26 in Santa Clara, and we’d love to see you there. At the conference, we’ll demonstrate how ScaleMP is solving one of the most vexing challenges for cloud — memory cost and limit of scale — and how our innovative vSMP MemoryONE solution provides affordable larger server memory for the private and public cloud. Please visit us at Booth No. 519 to connect with our experts and learn more about vSMP MemoryONE and how it is already serving some of...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
Platform9, the leader in SaaS-managed hybrid cloud, has announced it will present five sessions at four upcoming industry conferences in June: BCS in London, DevOpsCon in Berlin, HPE Discover and Cloud Computing Expo 2019.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
"NetApp's vision is how we help organizations manage data - delivering the right data in the right place, in the right time, to the people who need it, and doing it agnostic to what the platform is," explained Josh Atwell, Developer Advocate for NetApp, in this interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
Kubernetes as a Container Platform is becoming a de facto for every enterprise. In my interactions with enterprises adopting container platform, I come across common questions: - How does application security work on this platform? What all do I need to secure? - How do I implement security in pipelines? - What about vulnerabilities discovered at a later point in time? - What are newer technologies like Istio Service Mesh bring to table?In this session, I will be addressing these commonly asked ...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.