SYS-CON MEDIA Authors: Liz McMillan, Elizabeth White, Yeshim Deniz, Roger Strukhoff, Jason Bloomberg

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Hugo, Freshworks Announce Integrations to Power Customer Engagement Suite

Hugo, a San Francisco-based productivity software company, today announced its integrations with Freshworks, a leading provider of cloud-based customer engagement software. The announcement was made today at Freshworks’ first user-conference, Refresh18 in New York. The companies explained that Hugo’s meeting collaboration software for teams is now integrated with Freshsales and Freshdesk, available through Freshworks’ new Unified Marketplace.

“True customer success involves the whole organization. To compete and succeed in 2018, fast-moving companies can’t excuse product, marketing or design functions for example, from customer insights or actions,” said Josh Lowy, CEO of Hugo. “Hugo is designed for B2B companies who work across multiple applications in the same ecosystem, where large proportions of a team are insulated from the customers. Our integrations for the Freshworks suite enable horizontal, organization-wide usage that turns customer conversations into team insights and action, allowing entire businesses to organize themselves around the customer.”

To date, it has been difficult to share and action customer insights across departments. Hugo changes this by enabling a swift workflow that turns customer meeting insights into actionable units of work. Hugo translates outcomes into the language of the team that directly or indirectly services customers, whether logging sales calls in Freshsales, support tickets in Freshdesk, engineering bugs in Jira or others.

“We are excited to be integrating with Hugo as the best meeting note solution for customer-centric companies using the Freshworks Suite,” said Rajiv Ramanan, Head of Marketplace Business and Technical Partnerships, Freshworks. “By changing the outmoded model of meetings, Hugo will drive significant change for our teams and customers, making Freshworks + Hugo, an incredible value-add to some of the world’s most innovative businesses.”

Hugo is among the first ISV partners to integrate across multiple products in the Freshworks suite, supporting Freshworks in building ‘the complete customer engagement suite,’ and offering their customers a competitive edge and dramatic improvements in team alignment and velocity.

About Hugo

San Francisco-based Hugo builds meeting collaboration software for teams - making meeting notes shareable and actionable across the business. Hugo brings your calendar, chat and productivity apps into the note-taking experience for your team, transforming meeting insights into action in real-time. Hugo powers world leading companies like Shopify, Indeed, Rokt, LaunchDarkly and Penguin Computing, driving an organization-wide understanding of the customer and maximizing team alignment. For more information, please visit www.hugo.team.

About Freshworks

Freshworks Inc., is the leading provider of cloud-based customer engagement software. Freshworks products make it easy for teams to collaborate with each other and help provide their customers with the best experience possible. Freshworks' suite of products includes Freshdesk (customer support helpdesk), Freshservice (ITSM tool), Freshsales (Sales CRM software), Freshcaller (call center software), Freshchat (customer messaging software), Freshteam (applicant tracking software) and Freshmarketer (conversion optimization suite). Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, please visit: www.freshworks.com.

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