SYS-CON MEDIA Authors: Pat Romanski, Gary Arora, Zakia Bouachraoui, Yeshim Deniz, Liz McMillan

News Feed Item

Otter.ai Brings New AI Capabilities to Zoom Customers at Zoomtopia

New Transcription Features with Higher Accuracy in Zoom and new Otter Integration via Zoom App Marketplace are Unveiled

SAN JOSE, Calif., Oct. 11, 2018 /PRNewswire-PRWeb/ -- At Zoomtopia 2018, the Zoom Video Communications annual user conference, AISense announced that in addition to deepening its commitment to provide AI-powered speech technology to Zoom, it now offers an integration of its Otter Voice Notes product via the Zoom App Marketplace. Synchronization with Zoom via the new capability in the App Marketplace enables Otter account owners to automatically generate Voice Notes—including audio, synchronized transcript, speaker ID and keywords—for all meetings that are recorded in their Zoom account.

Last year, at the inaugural Zoomtopia, AISense announced that Zoom had selected Otter.ai technology exclusively to power automated transcription for meetings recorded on the video conferencing platform. Since launching commercially in January, this functionality has generated millions of hours of meeting transcripts making it easily the largest volume of online meeting transcripts ever created. At this year's Zoomtopia the companies demonstrated new capabilities enabled via their collaboration. Zoom announced Zoom Voice, its cloud PBX solution, which includes automatic voicemail transcription service powered by Otter.ai technology.

The collaboration between AISense and Zoom has yielded a differentiated capability for Zoom customers. The Otter.ai speech recognition technology continuously improves in quality as it learns from processing the massive dataset generated by transcribed meetings on Zoom and conversations processed using the award-winning Otter Voice Notes consumer product. The latest iteration of Otter.ai speech technology deployed by Zoom reduces errors by 15% across all types of conversations and yields 18% fewer errors for phone calls.

"We were always impressed with the accuracy of the Otter.ai speech recognition technology, which has continued to improve" said Eric S. Yuan, founder and CEO of Zoom Video Communications, who felt that "The results of our collaboration is changing how our customers expect to consume recorded meetings and is something that we will expand on in 2019 and beyond."

The transcripts generated using the Otter speech engine enable speedy navigation of video and meeting content and may serve as an accessibility aid. In addition, by using the new Zoom synchronization feature, in Otter Voice Notes—which launched in beta in June and is now officially in the Zoom App Marketplace— customers are afforded additional capabilities. Otter users can edit transcripts, tag speakers, and share all or part of the resultant voice notes directly with others or via social platforms like Twitter and Slack.

"We are really proud that by working with Zoom our technology is being used to generate the largest ever volume of meeting transcripts," said Sam Liang, CEO of Otter.ai, "Our close working relationship made it possible for us to be among the first companies to launch a product in the Zoom App Marketplace, bringing AI to video-conferencing, and serving the needs of the massive and fast growing number of Zoom users."

Zoom is the first online meeting platform that integrates directly with Otter. In addition Otter.ai has integrated with calendar and contacts in GSuite, iOS and Android, to provide helpful reminders to record your meetings, auto-generate titles, and simplify sharing with one click. Connections to Slack and Twitter enable publishing all or part of a Voice Note in those platforms. Otter is a product where voice conversations can live regardless of where they are derived and a hub for searching and sharing these conversations.

About AISense
AISense is organizing all important voice conversations through Otter Voice Notes, its web and mobile application, that uses Ambient Voice Intelligence™, a proprietary technology that gives people the power to capture, scan, search, and share important parts of voice conversations. The startup is based in Silicon Valley with a team of experienced Ph.Ds and engineers from Google, Facebook, Yahoo and Nuance. Follow Otter.ai on Twitter and learn more at otter.ai. Download Otter Voice Notes from the Apple App Store, Google Play Store, or on the Web at otter.ai.

Follow Us on:
https://twitter.com/otter_ai

 

SOURCE Otter.ai

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Every organization is facing their own Digital Transformation as they attempt to stay ahead of the competition, or worse, just keep up. Each new opportunity, whether embracing machine learning, IoT, or a cloud migration, seems to bring new development, deployment, and management models. The results are more diverse and federated computing models than any time in our history.
On-premise or off, you have powerful tools available to maximize the value of your infrastructure and you demand more visibility and operational control. Fortunately, data center management tools keep a vigil on memory contestation, power, thermal consumption, server health, and utilization, allowing better control no matter your cloud's shape. In this session, learn how Intel software tools enable real-time monitoring and precise management to lower operational costs and optimize infrastructure...
"Calligo is a cloud service provider with data privacy at the heart of what we do. We are a typical Infrastructure as a Service cloud provider but it's been designed around data privacy," explained Julian Box, CEO and co-founder of Calligo, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web. With staff in 10 timezones, Isomorphic provides a global network of services related to our technology, with offerings ranging from turnkey application development to SLA-backed enterprise support. Leadin...
While a hybrid cloud can ease that transition, designing and deploy that hybrid cloud still offers challenges for organizations concerned about lack of available cloud skillsets within their organization. Managed service providers offer a unique opportunity to fill those gaps and get organizations of all sizes on a hybrid cloud that meets their comfort level, while delivering enhanced benefits for cost, efficiency, agility, mobility, and elasticity.
DevOps has long focused on reinventing the SDLC (e.g. with CI/CD, ARA, pipeline automation etc.), while reinvention of IT Ops has lagged. However, new approaches like Site Reliability Engineering, Observability, Containerization, Operations Analytics, and ML/AI are driving a resurgence of IT Ops. In this session our expert panel will focus on how these new ideas are [putting the Ops back in DevOps orbringing modern IT Ops to DevOps].
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Enterprises are striving to become digital businesses for differentiated innovation and customer-centricity. Traditionally, they focused on digitizing processes and paper workflow. To be a disruptor and compete against new players, they need to gain insight into business data and innovate at scale. Cloud and cognitive technologies can help them leverage hidden data in SAP/ERP systems to fuel their businesses to accelerate digital transformation success.
Most organizations are awash today in data and IT systems, yet they're still struggling mightily to use these invaluable assets to meet the rising demand for new digital solutions and customer experiences that drive innovation and growth. What's lacking are potent and effective ways to rapidly combine together on-premises IT and the numerous commercial clouds that the average organization has in place today into effective new business solutions.
Concerns about security, downtime and latency, budgets, and general unfamiliarity with cloud technologies continue to create hesitation for many organizations that truly need to be developing a cloud strategy. Hybrid cloud solutions are helping to elevate those concerns by enabling the combination or orchestration of two or more platforms, including on-premise infrastructure, private clouds and/or third-party, public cloud services. This gives organizations more comfort to begin their digital tr...
Keeping an application running at scale can be a daunting task. When do you need to add more capacity? Larger databases? Additional servers? These questions get harder as the complexity of your application grows. Microservice based architectures and cloud-based dynamic infrastructures are technologies that help you keep your application running with high availability, even during times of extreme scaling. But real cloud success, at scale, requires much more than a basic lift-and-shift migrati...
David Friend is the co-founder and CEO of Wasabi, the hot cloud storage company that delivers fast, low-cost, and reliable cloud storage. Prior to Wasabi, David co-founded Carbonite, one of the world's leading cloud backup companies. A successful tech entrepreneur for more than 30 years, David got his start at ARP Instruments, a manufacturer of synthesizers for rock bands, where he worked with leading musicians of the day like Stevie Wonder, Pete Townsend of The Who, and Led Zeppelin. David has ...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
Addteq is a leader in providing business solutions to Enterprise clients. Addteq has been in the business for more than 10 years. Through the use of DevOps automation, Addteq strives on creating innovative solutions to solve business processes. Clients depend on Addteq to modernize the software delivery process by providing Atlassian solutions, create custom add-ons, conduct training, offer hosting, perform DevOps services, and provide overall support services.