SYS-CON MEDIA Authors: Dana Gardner, Pat Romanski, Zakia Bouachraoui, Liz McMillan, Elizabeth White

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Eggplant Strengthens Its AI Powered Digital Automation Intelligence Suite

Eggplant, the customer experience optimization specialist, today announced the latest enhancements to its Digital Automation Intelligence (DAI) Suite. These new capabilities further extend the level of intelligent automation and insight into the customer experience by assisting with the modeling and automation of complex systems, diagnosing problems identified in test and automating usability testing.

DAI is an AI-driven approach that delivers continuous intelligent test automation, enabling organizations to test the end-to-end customer experience and predict the user impact of new product versions prior to release. By expanding automation and visibility, DAI allows organizations to truly optimize the digital experience.

New additions in the Digital Automation Intelligence Suite include:

Eggplant AI, the AI-powered test modeling and automated test creation product, is now able to provide intelligent reporting, allowing DevOps teams to understand why there are problems with a release rather than simply receiving failure notifications. These intelligent insights are based on Eggplant’s bug hunting algorithms and using these algorithms to rapidly identify the root-cause patterns that lead to failures. Eggplant AI has also been extended to allow the testing of vast enterprise software systems via sub-models, model versioning and other collaboration features. Sub-models allow a large, complex system model to be broken down to keep it easy to use and to manage.

Eggplant Functional, the market-leading automation engine, will now provide organizations with the ability to analyze the usability of their software without requiring human feedback. Eggplant can spot problems that will cause user dissatisfaction that may lead to poorer business outcomes. These can include text that is difficult to read, bad color choices, or improperly rendered or obscured images.

Other additions to the Suite include enhanced integration and collaboration capabilities to support large, enterprise teams.

Quotes and Commentary
“The days of testing just the functionality, rather than the digital experience and the business outcomes that flow from it, are over. Organizations must accelerate the speed of delivery while ensuring the quality and effectiveness of new digital products and services. The Digital Automation Intelligence Suite allows DevOps teams to transform their approach to testing, delivering digital experiences that always delight.”
Antony Edwards, COO Eggplant

Additional Resources

About Eggplant

Eggplant, the fastest growing test automation provider and a portfolio company of The Carlyle Group, provides user-centric, intelligent testing and performance solutions designed to optimize the digital experience, delight customers, and drive business success. Only Eggplant enables organizations to test, monitor, analyze, and report on the quality and responsiveness of software applications across different interfaces, platforms, browsers, and devices, including mobile, IoT, desktop, and mainframe. Learn more at eggplant.io

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