SAN JOSE, Calif., Jan. 7 /PRNewswire/ -- MRG's new IPTV Test, Measurement & Monitoring (TM&M) Report helps simplify the pursuit of Video Quality, Quality of Service (QoS) and Quality of Experience (QoE) as they relate to the design and operation of IPTV services. Created primarily for IPTV Operators, Technical Specialists and TM&M Vendors, this report goes far beyond what has been traditionally covered in Video Quality Control, Quality Assurance and Quality of Experience.

"This report offers smart and thoughtful methods to exploit the natural advantages of IP in ways that can be seen and appreciated by the customer," says Steve Hawley, MRG Analyst and author. "It addresses the main pressure-points and data hand-offs that make up the majority of QoS and QoE problems."

Based on analysis of best practices of over 30 vendors and service providers, the report illustrates how Operators are actually using TM&M to improve customer retention and scale quickly to new subscriber bases. "Even a small TM&M budget of $3-$6 per sub per year is likely to return many times that investment in customer retention or added revenues," states Gary Schultz, MRG's CEO.

Other key findings include: -- Pre-deployment testing is one of the best investments an IPTV Operator can make at any time, because it helps anticipate new pressure-points due to added services and subscriber usage. -- It's best to design your testing system architecture on one of four levels of service covered in this report -- Basic, Intermediate, Advanced or Converged, keeping in mind how the system will change over the next 3-5 years. -- QoS and QoE measurements roughly match the OSI Layers; for example, QoE actually is achieved both through objective and subjective measurements, with objective measurements done in OSI Layers 4-7.

Included are best-practices profiles of France Telecom, Deutsche Telecom and Consolidated-Communications; and vendor profiles of Agilent, Ineoquest, Ixia, Shenick, Spirent, Symmetricom, Tektronix and many others; products are broken into Pre-deployment and Post-deployment stages, and into (location) categories of Headend, Network, Home/CPE, and Portable/Handheld.

The 252-page report, IPTV Test, Measurement & Monitoring Report -- January 2008, is available for $3,995.00 USD (printed); or $5,200.00 USD (PDF single-departmental); or is available free as part of MRG's IPTV Tracking Service. For information or to order the report or a Corporate License, contact Rob Smith at 408-453-5553 or rsmith@mrgco.com.

CONTACT: Rob Smith of MRG, Inc., +1-408-453-5553, rsmith@mrgco.com

Web site: http://www.mrgco.com/