SYS-CON MEDIA Authors: Pat Romanski, Gary Arora, Zakia Bouachraoui, Yeshim Deniz, Liz McMillan

News Feed Item

NEC Helps ExpressJet Scale Operations Nationwide

Airline Leverages NEC's UNIVERGE(R) Unified Communications, Reliable IP Infrastructure and Remote Managed Services to Achieve

Today, NEC Unified Solutions, Inc., a global leader in enterprise business communications, announced the completion of the first major phase of ExpressJet’s IP network and unified communications (UC) rollout. The implementation includes an array of NEC IP infrastructure, applications, services and partner solutions, and is a showcase of the UNIVERGE®360 vision launched globally by NEC this year.

ExpressJet Airlines is a subsidiary of ExpressJet Holdings (NYSE: XJT) that spun off from Continental Airlines in 2002. In 2005, the company engaged NEC to manage its IT and networking installation as the company was building a new headquarters in Houston, Texas. Shortly after the headquarters deployment the airline began offering its own branded regional flights in addition to the Continental Express and corporate aviation services it already operated. Upon learning the airline needed to quickly scale its IT resources to regional airports in 13 states, senior IT managers knew they would need to rely on NEC to be a single business communications solution provider that could help them scale nationwide and grow long-term.

“What really stood out about NEC was the ability to handle every aspect of our deployment to help us achieve a unified business communications environment,” said Mike Flansburg, senior director of information technology for ExpressJet. “From networks and applications to service and expertise, NEC continues to be a one-stop resource for us.”

Initially, the project called for a 90-day plan to design and implement voice over IP (VoIP) and unified messaging at its new corporate headquarters. Shortly after the first of two UNIVERGE® SV7000 communications servers and a UM8500 unified messaging platform were installed at headquarters, the ExpressJet project team learned the company’s plans had been accelerated. The plan called for an opening of 24 airport sites in just 120 days. Halfway through that project, negotiations with Delta Airlines resulted in the addition of a substantial number of Delta Connection regional flights. Because tickets were being sold in advance of the openings, voice and data reliability became a critical success factor to the launch of ExpressJet-branded service.

With these requirements in mind, the project team went to work – first securing the core network, then on to the 24 regional sites. Midway through the rollout plan, ExpressJet chose to engage NEC’s Remote Managed Service team to monitor and manage its network traffic from the Network Operations Center in Irving, TX, which also provided critical support and information for the expansion project team. The Remote Managed Service team continues to manage and monitor ExpressJet’s network on an ongoing basis today.

Once the company’s Cisco core IP network was in place, the project team was able to execute a fast multi-site rollout. Today, the company has plans and the existing capacity to expand its network to 100 sites and can scale to more, if the need arises.

“ExpressJet needed a business communications integrator that was up to the challenge of providing a highly reliable yet forward-compatible solution,” said Don Fiorentino, vice president and general manager of western regional sales for NEC Unified Solutions. “Through NEC’s UNIVERGE 360 communications model, encompassing infrastructure, applications, service and support, ExpressJet has a reliable communications backbone that positions it for an applications-based future. We’re confident ExpressJet will be able to continue to leverage NEC as its trusted provider.”

Today, ExpressJet’s IP network is managed by two UNIVERGE SV7000 communications servers at its core for full redundancy and reliability. The company’s new voice network includes 1,000 NEC IP handsets, 300 digital lines with UNIVERGE NEAX 2000 DML for the remote airport locations, a requirement based on ExpressJet’s specific needs to provide system redundancy and allow each airport to function independently. UC applications the airline is currently using or deploying system-wide include UM8500 for unified messaging; CallCenterWorX for contact center management; QueWorX for customer service and productivity enhancement; Global Navigator for call tracking and agent productivity; call routing through Voice Recognition; and OpenWorX Personal Call Assistant for corporate directory access and personal productivity feature set. NEC also provides Remote Managed Services from its Network Operations Center in Irving, TX.

In addition, ExpressJet is now deploying the newly announced UC for Enterprise application suite, including the UC700 productivity client, as well as the OW5000 middleware platform for integrating applications and the recently updated MA4000 Web-based application for centralized management of the company’s enterprise communications.

For a more detailed ExpressJet customer case study and information about NEC’s IP voice, unified communications, mobility solutions, managed and professional services and more, visit www.necunified.com.

For more information about ExpressJet, visit www.expressjet.com.

For more information about NEC Unified Solutions, visit www.necunified.com.

NEC and UNIVERGE are registered trademarks of NEC Corporation.NEAXMail is a registered trademark of NEC Corporation of America.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science" is responsible for guiding the technology strategy within Hitachi Vantara for IoT and Analytics. Bill brings a balanced business-technology approach that focuses on business outcomes to drive data, analytics and technology decisions that underpin an organization's digital transformation strategy. Bill has a very impressive background which includes ...
Most modern computer languages embed a lot of metadata in their application. We show how this goldmine of data from a runtime environment like production or staging can be used to increase profits. Adi conceptualized the Crosscode platform after spending over 25 years working for large enterprise companies like HP, Cisco, IBM, UHG and personally experiencing the challenges that prevent companies from quickly making changes to their technology, due to the complexity of their enterprise. An accomp...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
On-premise or off, you have powerful tools available to maximize the value of your infrastructure and you demand more visibility and operational control. Fortunately, data center management tools keep a vigil on memory contestation, power, thermal consumption, server health, and utilization, allowing better control no matter your cloud's shape. In this session, learn how Intel software tools enable real-time monitoring and precise management to lower operational costs and optimize infrastructure...
While a hybrid cloud can ease that transition, designing and deploy that hybrid cloud still offers challenges for organizations concerned about lack of available cloud skillsets within their organization. Managed service providers offer a unique opportunity to fill those gaps and get organizations of all sizes on a hybrid cloud that meets their comfort level, while delivering enhanced benefits for cost, efficiency, agility, mobility, and elasticity.
Most organizations are awash today in data and IT systems, yet they're still struggling mightily to use these invaluable assets to meet the rising demand for new digital solutions and customer experiences that drive innovation and growth. What's lacking are potent and effective ways to rapidly combine together on-premises IT and the numerous commercial clouds that the average organization has in place today into effective new business solutions. New research shows that delivering on multicloud e...
CloudEXPO has been the M&A capital for Cloud companies for more than a decade with memorable acquisition news stories which came out of CloudEXPO expo floor. DevOpsSUMMIT New York faculty member Greg Bledsoe shared his views on IBM's Red Hat acquisition live from NASDAQ floor. Acquisition news was announced during CloudEXPO New York which took place November 12-13, 2019 in New York City. Our Silicon Valley 2019 schedule will showcase 200 keynotes, sessions, general sessions, power panels, and...
Moving to Azure is the path to digital transformation, but not every journey is effective. Organizations that start with a cohesive, well-planned migration strategy can avoid common mistakes and stay a step ahead of the competition. Learn from Atmosera CEO, Jon Thomsen about the opportunities and challenges found in three pivotal phases of the journey to the cloud: Evaluation and Architecting, Migration and Management, and Optimization & Innovation. In each phase, there are distinct insights tha...
Cloud is the motor for innovation and digital transformation. CIOs will run 25% of total application workloads in the cloud by the end of 2018, based on recent Morgan Stanley report. Having the right enterprise cloud strategy in place, often in a multi cloud environment, also helps companies become a more intelligent business. Companies that master this path have something in common: they create a culture of continuous innovation. In his presentation, Dilipkumar Khandelwal outlined the latest...
Data center, on-premise, public-cloud, private-cloud, multi-cloud, hybrid-cloud, IoT, AI, edge, SaaS, PaaS... it's an availability, security, performance and integration nightmare even for the best of the best IT experts. Organizations realize the tremendous benefits of everything the digital transformation has to offer. Cloud adoption rates are increasing significantly, and IT budgets are morphing to follow suit. But distributing applications and infrastructure around increases risk, introdu...
DevOps has long focused on reinventing the SDLC (e.g. with CI/CD, ARA, pipeline automation etc.), while reinvention of IT Ops has lagged. However, new approaches like Site Reliability Engineering, Observability, Containerization, Operations Analytics, and ML/AI are driving a resurgence of IT Ops. In this session our expert panel will focus on how these new ideas are [putting the Ops back in DevOps orbringing modern IT Ops to DevOps].
Over the course of two days, in addition to insightful conversations and presentations delving into the industry's current pressing challenges, there was considerable buzz about digital transformation and how it is enabling global enterprises to accelerate business growth. Blockchain has been a term that people hear but don't quite understand. The most common myths about blockchain include the assumption that it is private, or that there is only one blockchain, and the idea that blockchain is...
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures. Offering private, hybrid, and public cloud solutions, Atmosera works closely with customers to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. Atmosera's expertise simplifies the process of cloud transformation and our 20+ years of experience managing complex IT environments provides our customers with the confidence and trust tha...
SUSE is a German-based, multinational, open-source software company that develops and sells Linux products to business customers. Founded in 1992, it was the first company to market Linux for the enterprise. Founded in 1992, SUSE is the world's first provider of an Enterprise Linux distribution.
Intel is an American multinational corporation and technology company headquartered in Santa Clara, California, in the Silicon Valley. It is the world's second largest and second highest valued semiconductor chip maker based on revenue after being overtaken by Samsung, and is the inventor of the x86 series of microprocessors, the processors found in most personal computers (PCs). Intel supplies processors for computer system manufacturers such as Apple, Lenovo, HP, and Dell. Intel also manufactu...