SALT LAKE CITY, March 25 /PRNewswire-FirstCall/ -- UCN, Inc. , the leading provider of network-based integrated customer contact center solutions today announced that Beverly Hills' Bosley, a world leader in hair restoration, has successfully implemented inContact(R) throughout its 120 agent contact center system. Bosley's selection focused on inContact's ability to easily deploy remote agents and its advanced CTI (Computer Telephony Integration) capabilities that makes possible Bosley's world-class localized service.

"Through inContact, our virtual consultations have become increasingly more effective in delivering the personalized, high-touch service that sets Bosley apart," said Brian Liebenthal, director of call center operations for Bosley. "Now, we can route calls from prospective clients to Bosley consultants working at home or in our local area offices. This local touch instantly increases the customer's comfort level and satisfaction," adds Liebenthal.

Bosley is now able to quickly pinpoint areas of frustration for customers using the platform's real-time reporting tools. "The first thing we noticed after implementing inContact, was a high rate of abandoned calls we didn't know we were missing," said Liebenthal. "Knowing that many of these callers actually call us back a few minutes or sometimes hours later is very reassuring to us."

"If you go with traditional systems, it's really going to cost you," explained Liebenthal. "UCN provides all the benefits without the high cost of ownership. For example, now we can address the challenges of calculating the ROI for marketing media buys spread over many toll-free numbers and regions. With UCN, for the first time we have 100 percent accuracy with our media codes. That's extremely important since media is our largest single expense and lever for growth. Additionally, agent handle time has dropped by one minute per call with improved efficiency, reduced costs and increased customer satisfaction."

Strategic Asset

According to Liebenthal, "UCN's inContact solution is much more than just a great call center system. The team of contact center professionals is now an integral part of who we are, where we want to go and how we plan to get there. 'inContact' has actually become a Bosley company acronym."

Said Paul Jarman, UCN CEO, "It is exciting to team up with companies like Bosley who are using our products and our experience to help transform their contact centers from cost centers to strategic assets that drive the bottom-line. Our company is looking forward to helping Bosley further improve its operations with a suite of additional agent performance optimization services available from our network-based platform."

To learn more about inContact, visit http://www.ucn.net/ About UCN

UCN is the leading provider of Software as a Service (SaaS) applications for multi-site contact centers and distributed workforces. UCN's inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. inContact's all-in-one on-demand platform delivers rapid application development tools for IT control, no capex, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/.

About Bosley

Bosley is a world leader in hair loss and medical hair restoration having performed almost 200,000 hair transplant procedures on men and women from 60 different nations who suffered from hair loss and progressive baldness. For 32 years, Bosley has been a world leader in medical hair restoration. To learn more about Bosley, go to http://www.bosley.com/.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)

CONTACT: Aaron Glauser, Marketing of UCN, Inc., 1-801-320-3468,
aaron.glauser@ucn.net; or investors, Scott Liolios or Ron Both, both of
Liolios Group Inc., +1-949-574-3860, info@liolios.com, for UCN, Inc.

Web site: http://www.ucn.net/