Research and Markets (http://www.researchandmarkets.com/reports/c87804) has announced the addition of “Asian Contact Centre Industry Benchmarking Report 2008: China, India, Singapore, Thailand, Malaysia, The Philippines, Indonesia and Vietnam” to their offering.

The Asian Contact Centre Industry Benchmarking Report provides key information about the contact centre industry in China, India, Singapore, Thailand, Malaysia, The Philippines and for the first time includes Indonesia and Vietnam.

Why this is essential reading:

-The report provides you with information about the size and scope of the contact centre industry in Asia and the eight countries studied

-Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more

-Use the information contained in this report to gauge your centre’s performance in relation to the rest of the industry

-Find out the difference between the Outsource sector and the Captive contact centre markets

Who should buy this report:

-Outsourcing corporations

-Contact Centre Managers, Operations Managers, Service Directors in the contact centre industry

-Workforce planners

-Vendors and Suppliers to the contact centre industry

-Human Resource Managers and Consultants

-IT Managers and Consultants

-Government Departments

For more information visit http://www.researchandmarkets.com/reports/c87804