In a new audio podcast (downloadable at www.vosibilities.com/aapt), Australian telecommunications company AAPT describes an application created by Active Endpoints' ActiveVOS visual orchestration system which extends available digital subscriber line (DSL) troubleshooting and service procedures to its resellers and partners. By making AAPT troubleshooting procedures available externally, AAPT reduces the complexity of providing service, improves customer satisfaction and reduces the internal resources required to support resellers and partners.

"All the complexity [of our service application] has been built into a set of BPEL processes... and those processes are connected to our B2B gateway," said Guerman Smirnov, systems development manager, AAPT, in the podcast. "The results are very encouraging. The benefit this provides is that it's much easier to deal with the reporting of problems because you can look at a specific instance of the workflow and see exactly what went wrong."

ActiveVOS is a standards-based, all-in-one solution for enterprises and developers seeking to build SOA-based applications quickly and easily. In addition to an industry-leading BPEL execution engine, ActiveVOS 6.0 includes business process modeling notation (BPMN) to permit business analysts to collaborate with developers easily, an integrated complex event processing (CEP) engine which is tightly coupled to the execution engine and the ability to monitor and control business processes with advanced reporting.

"We are very pleased that ActiveVOS has enabled AAPT to achieve such impressive results so quickly," said Eric Egertson, vice president of sales, Active Endpoints. "ActiveVOS sets a new standard for integration, ease-of-use and affordability which are the reasons enterprises like AAPT have chosen it for their future SOA-based development projects."