RA'ANANA, Israel, August 20 /PRNewswire-FirstCall/ -- NICE Systems Ltd.
(NASDAQ: NICE), a leading global provider of advanced solutions that enable
organizations to extract Insight from Interactions to drive performance today
announced the availability of its Interaction Analytics Packaged Business
Solutions offering to help organizations improve business performance and
operational efficiency.
Michael Maoz, Research Vice President at leading analyst firm, Gartner
Inc., commented, "A package of tailored business solutions that is based on
analytics is essential if an enterprise is to retain customers. Namely, an
understanding of the customer's intentions and analyzing the customer
experience are often ignored as part of many CRM initiatives, but they cannot
be avoided. Understanding and managing the customer's intentions,
expectations and experience is the next generation in CRM. And providing such
a package is a key element of achieving this goal."
The new NICE Interaction Analytics packaged business solutions provide
organizations with an innovative approach and quick turnaround in tackling
some of their most pressing business issues. These solutions offer highly
valuable integration with the organization's existing business processes
where organizations can automatically analyze customer interactions and
perform root cause analysis identifying potential problems as well as
deriving immediate insight into potential resolutions. The new business
packages constitute end-to-end, out-of-the-box solutions that include
comprehensive reports, dashboards, and workflows, that enable rapid
deployment and provide an accelerated return on investment.
The first packages to be introduced by NICE are First Call Resolution
Optimization, Average Handle Time Reduction, Decreasing Churn, and Improving
Customer Satisfaction.
"We are excited to announce the availability of our new packaged
solutions to our customers. The packages are based on extensive in-market
field work with tier-1 global companies that have been using our Interaction
Analytics solution to solve critical business challenges with great success,"
said Barak Eilam, President, Interaction Analytics at NICE.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from
Interactions solutions and value-added services, powered by the convergence
of advanced analytics of unstructured multimedia content and transactional
data - from telephony, web, email, radio, video, and other data sources.
NICE's solutions address the needs of the enterprise and security markets,
enabling organizations to operate in an insightful and proactive manner, and
take immediate action to improve business and operational performance and
ensure safety and security. NICE has over 24,000 customers in more than 135
countries, including over 85 of the Fortune 100 companies. More information
is available at http://www.nice.com
Trademark Note: Insight from Interactions(TM), 360degrees View(TM),
Executive Connect(R), Executive Insight(TM)*, Freedom(R), Investigator(R),
Mirra(R), Universe(R), My Universe(TM), NICE(R), NiceCall(R), NiceCall
Focus(TM), NiceCLS(TM), NICE Learning(TM), eNiceLink(TM), NiceLog(R),
Playback Organizer(TM), Renaissance(R), ScreenSense(TM), NiceScreen(TM), NICE
SmartCenter(TM), NICE Storage Center(TM), NiceTrack(TM), NiceUniverse(R),
NiceVision(R), NiceVision Analytics(TM), NiceVision ControlCenter(TM),
NiceVision Digital(TM), NiceVision Harmony(TM), NiceVision Mobile(TM),
NiceVision Net(TM), NiceVision Pro(TM), NiceVision NVSAT(TM), NiceVision
Alto(TM), Scenario Replay(TM), Tienna(R), Wordnet(R), NICE Perform(R), NICE
Inform(TM), NICE Analyzer(TM), Last Message Replay(TM), NiceUniverse
Compact(TM), Customer Feedback(TM), Interaction Capture Unit(TM), Dispatcher
Assessment(TM), Encoder(TM), Freedom Connect(R), FAST(R), FAST Alpha
Silver(TM), FAST Alpha Blue(TM) and Alpha(R), Emvolve Performance
Manager(TM), Performix Technologies(TM), IEX(R), TotalView(R) and other
product names and services mentioned herein are trademarks and registered
trademarks of NICE Systems Ltd. All other registered and unregistered
trademarks are the property of their respective owners.
*in Australia only
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of NICE
Systems Ltd. (the Company) only, and are subject to a number of risk factors
and uncertainties, including but not limited to changes in technology and
market requirements, decline in demand for the Company's products, inability
to timely develop and introduce new technologies, products and applications,
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel, loss of market share, pressure on
pricing resulting from competition, and inability to maintain certain
marketing and distribution arrangements, which could cause the actual results
or performance of the Company to differ materially from those described
therein. We undertake no obligation to update these forward-looking
statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed
from time to time with the Securities and Exchange Commission.
Media Contact:
Galit Belkind
NICE Systems
Galit.belkind@nice.com
+1-877-245-7448
Investors
Daphna Golden
NICE Systems
ir@nice.com
+1-877-245-7449
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